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Reservierung unter +49 (0)40 513 030

Reviews

Using TrustYou, thousands verified reviews from various internet portals such as TripAdvisor, HolidayCheck, HRS, etc. are gathered. As a result we get a total independent evaluation of how customers rate us in the internet.

Your opinions and suggestions are very important to us and will help to improve the quality and service constantly.

96%
Recommendations
Rating portal Reviews Quantity
TrustYou Survey
(4.41/5)
1450
HolidayCheck
(5.5/6)
1184
Google
(4.5/5)
753
Booking.com
(8.5/10)
308
Trip Advisor
(9.0/10)
220
Expedia
(4.2/5)
176
Hotel.de
(8.0/10)
162
Travelocity.com
(4.2/5)
124
Ab-in-den-Urlaub
(4.3/5)
122

Reviews by our guests in detail

Service
Wellness
Breakfast
Food
Room
WiFi

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What our guests say

Fuldstændig fantastisk
16.04.2019
Ankommer til den mest venlige og imødekommende fyr i receptionen, Andre (tror jeg han hed), som hele opholdet igennem hjalp os med alt fra bookinger, bus, museums- og restaurantsvalg. Og i baren en ung fyr der lynhurtigt fandt ud af at “connect” med os, så oplevelsen var super! Lækker og uovertruffent mad, både morgen og aften. Vi kommer HELT sikkert igen!!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Good, but not great.
15.04.2019
Enjoyed sitting at the bar at the Bistro across the street (part of the hotel). European/Mediterranean flavor. Not as heavy as typical German food.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Hotel
Gut
15.04.2019
Gut

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Ganske fornuftigt ophold
09.04.2019
Super fin service, placering perfekt ift centrum, den offentlige transport kører lige fra døren og service var helt i top At det er et 4 stjernet hotel ville jeg nok ikke vurdere det som, selvom der ikke manglede noget. Vi var lidt overrasket over at det tilbydes som Spa hotel, når der "kun" er sauna og dampbad med dertilhørende kolde/varme brusere. Jeg har muligvis misset det, men synes ikke det stod direkte nogen steder, og så glemte man også at informere os om, at det var tilladt at være nøgen i Spa badet, som var til begge køn.... Det har vi aldrig oplevet før, og det stod helt sikkert ikke i det materiale vi modtog om stedet Restauranten var heller ikke overdrevet, god service bestemt, men aftensmaden og udvalg på menukort, manglede lige det sidste. Morgenmad var upåklagelig Alt i alt en fin oplevelse, dog med plads til lidt forbedringer, hvis jeg skal komme med lidt kritik

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Business Trip
25.03.2019
I did not like that at check-in I was being offered a membership with benefits. It made me wonder if I was not given the best service already at my first visit Wifi very poor

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Of cause everyone gets the best service from us, but you can even more benefit when booking our hotel, if you collect points. For example you can get a discount on the room rate. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Your Alsterkrug Team
Dejligt ophold
19.03.2019
Fint værelse, alt pænt rent og velholdt, perfekt service og god mad.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Design Engineer
12.03.2019
10

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Super fint hotel til pengene
05.03.2019
Super fint hotel. Fin service i reception og restaurant/bar

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Hotel
God oplevelse
27.02.2019
Vi fik aldrig den lovede velkomst drink.

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Wonderful
18.02.2019
Nearly everything was perfect - The location, the cleanliness, rooms are very quiet and comfortable, all employees are very nice and helpful etc. etc. Only slight problem is that you would get disconnected from the Wi-Fi every couple of minutes, but all it takes is 5 seconds to sign back in. Would 100% recommend to anyone.
Fint hotel med god lydisolering.
08.02.2019
Vi havde et godt ophold og fint med gratis transport med U - Bahn og Hoch Bahn ind til centrum. God mad med lidt skuffende betjening under middagen. Der var ikke mulighed for at tilkøbe dessert og irsk kaffe på grund af travlhed i restauranten. Hotellet ligger tæt på lufthavnen og befærdet vej, men det hører man absolut intet til pga. rigtig god lydisolering.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Almost excelent
05.02.2019
It has been my 3rd visit to this hotel, everything perfect except wifi which somehow I couldn't connect this time, even when following instructions step by step.

Dear Mr. V.,

Thank you for the great review of our hotel! We apologize for the inconvenience with the wifi and try to figure out a solution for your next visit.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Gut
30.01.2019
Gut

Lieber Herr B.,
wir freuen uns sehr, dass Sie unser Haus positiv bewertet haben.

Wir freuen uns schon heute, Sie bald wieder begrüßen zu dürfen.

Mit BESTen Grüßen

Ihr Alsterkrug Team
Great accommodation with excellent restaurant
29.01.2019
Very nice hotel, located close to the airport, with comfortable beds, decent breakfast (although the choice could be bigger), tasty local dishes at the restaurant, friendly and helpful staff

Dear Mr. M.,

thank you very much for your great review. We are happy, you enjoyed your stay with us. Only it you tell us what you liked and where we can improve, we can create a unique stay for you in the future.

We are looking forward to your next visit.

With best regards,

Your Alsterkrug Team.
Excellent
23.01.2019
It was great and comfortable.

Dear Mr. S.,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Top
22.01.2019
Top

Lieber Herr P.,

vielen Dank für Ihr positives Feedback.

Wir freuen uns immer sehr, wenn unsere Gäste einen durchweg positiven Aufenthalt bei uns genießen konnten. Gerne geben wir dies an alle Abteilungen weiter.

Wir hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen und Sie somit erneut von uns zu überzeugen.
Wir wünschen Ihnen eine angenehme Zeit und bis bald!

Ihr Alsterkrug Team
Mr Rushiraj H.
22.01.2019
Very nice and pleasant experience

Namste Mr. H.,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Park-Sleep and Fly
04.01.2019
Sehr guter Service

Lieber Herr P.,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,

Ihr Alsterkrug Team
Very friendly staff and Nice surroundings.
28.12.2018
A very freindly staff and relaxing surroundings. The Spa was great and we Used it a lot at our 4 days stay in the Christmas holidays.

Dear Mrs. Cramer G.,
dear Mr. G.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

We wish you a happy new year 2019

Sincerely,
Your Alsterkrug Team
Juleaftensophold
27.12.2018
Vi har nu 2 gange holdt juleaften på hotel Alsterkrug, og det har begge gange været tip-top. Venligt personale - god mad - og så er hotellet placeret strategisk godt til bus/U-bane.

Dear Carl & Birte,

Thank you for completing the survey regarding your recent stay at our property. Thank you for the great rating of your Christmas stay in Hamburg.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rent, ordentligt og hyggelugt
27.12.2018
Vi havde en dejlig jul på hotellet. Servicen var upåklagelig, venlig og bestemt Hotellets beliggenhed passede os godt da det var nemt at tage bus og tog til byen. Vi sov virkelig godt. Vh Jeannet N.

Dear Jeannet N.,

Thank you for completing the survey regarding your recent stay at our property and for the great rating of your stay in Hamburg over Christmas.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
dejlige værelser god service
27.12.2018
dejligt hotel god service. SPA var lukket dette var ikke meddelt på forhånd - hvilket ikke er OK når hotellet markedsføres som SPA hotel.
The exterior view to main avenue is very bad, there is a paranormal house.
18.12.2018
The hotel is very comfortable, but has a paranormal environmental.

Dear Mr. E.,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Nice hotel
10.12.2018
Very good hotel with nice facilities and very near to Hamburg airport. Nice breakfast spread. Gets a little monotonous if you stay for more than a week having same stuff in morning. But

Dear Mr. T.,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Gut
04.12.2018
Gut

Liebe Frau P.,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Nun wünschen wir Ihnen eine ruhige Vorweihnachtszeit und heute einen schönen Nikolaustag

Mit freundlichen Grüßen,

Ihr Alsterrug Team
Worth every cent
28.11.2018
Once you try this hotel, you will never have to look for another.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Nice stay.
20.11.2018
Nice stay. Good value for money. But a little far out from the city center. Very nice with the card for public transport. We missed a spa or a pool in the Spa area.
Good location and enjoyable stay.
20.11.2018
I like this hotel .Whenever we come to Hamburg or Hannover we always stay in this hotel with my husband. ıt is Very clean. Excellent staff.Very friendly and very peacfull hotel. Apples were excellent and very nice to offer tea at front desk. Also travel info and free travel tickets which offered from front desk was excellent service. Actually hotel use to use fragnance at the rooms and also they were selling them which was very nice.This time I did not see this nice fragnance at hotel. I wish I could buy them again from hotel.

Dear Ali Hikmet S.,

Thank you for the great review of our hotel! Unfortunately, we do not sell the fragrance anymore in the hotel, but the brand of them is IPURO. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

The Alsterkrug Team
ms kirsten B.
30.10.2018
a good and nice hotel. The staff is polite, the room is good and the breakfast is excellent. It is valuable that the buss is just outside the door - i.e. an easy way to come to the center of Hamburg.
Very enjoyable stay in a beautiful hotel!
28.10.2018
Thank you for honoring the Best Friends Europ rate! I know you didn't make much money on us! We were a very late arrival and your check-in staff was very welcoming after a long day of driving. Your bar man was very welcoming and served us very tasty fish dinners on Sunday evening. My only difficulty was that I thought you provided a shuttle to the airport (I thought it was on the Best Western website, but it is not.) We solved that by keeping the rental car another day. I was also pleasantly surprised that you provide free access to public transportation. We did not use it, but what a guest-friendly service! I am curious to know the details of how you were able to arrange that. I had arranged a too-busy itinerary and didn't get to see all the things we wanted to, so we will have to arrange a return trip. Thank you for a great visit! Paul P., Assistant General Manager, Best Western Premier Park Hotel, Madison, Wisconsin USA
Owner
12.10.2018
Dejligt moderne hotel med højkvalitet.

Dear Annette ,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Supergodt hotel
10.10.2018
Rigtig god ide med de gratis transportmuligheder med både bus, tog og færger - så betyder det ikke noget, at hotellet ikke ligger i bymidten. Dejligt værelse, gode parkeringsmuligheder, sødt personale.

Dear Arne and Gurli,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Godt, hyggeligt og søde personaler
02.10.2018
Dejligt hotel med flotte og hyggelige rum. Restaurant mm var i orden og der var rent og pænt alle vegne. Værelserne var helt i orden og også rent og pænt her. Hotellet virker nyistandsat og indbydende. Ingen støjgener fra vejen og super godt med billetter til det offentlige transport inkluderet i prisen - det virker og er nemt! Eneste forbedringspunkt er deres fine "Spa" afdeling som er en kælder med omklædning, sauna, dampbade og et lille rum hvor en sød dame laver forskellige behandlinger. Sauna'erne var ikke varme da vi var der, så der gik noget af fidusen ligesom af. Der er heller ingen pool, så lad bare badetøjet blive hjemme, da det er en nøgensauna. Det mangler der også lidt information om :o)

Dear Mr. and Mrs. T.,

Thank you for the good review of our hotel! We are glad that you enjoyed your stay except the fact, that the sauna was not hot. We apologize for the inconvenience and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Super godt ophold - fik meget for pengene!
25.09.2018
Dejligt, pænt og rent hotel. Super lækker aftensmad (meget mørt kød) - morgenmadsbuffet med stort, lækkert udvalg. Vi var meget glade for, at der var transportkort med i dealen. Bussen kører lige ude foran hotellet - så det var nemt at komme rundt. Spa var lidt en skuffelse - ingen pool, desværre... Vi skal helt sikkert besøge Hamborg igen.

Dear Mrs. N.,

Thank you for completing the survey regarding your recent stay at our property.
Thank you so much for your kind words! We are happy you enjoyed your stay at Alsterkrug.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Jeffry H.
20.09.2018
Room to hot Personnel not always friendly/helpful Day without towel

Dear Mr H.,

Thank you for completing the survey regarding your recent stay at our property.
We are sorry we could not meet your expectations.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Perfekt
20.09.2018
Flot

Dear Mrs. J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
super ophold
20.09.2018
xxxxx

Dear Mr. Nissen,
Dear Mrs. Berkan,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Nice clean and spacious rooms, friendly service.
18.09.2018
The hotel is convenient for the airport (and for my office!) and is clean and modern inside. It is also very easy to get into the city by public transport. The rooms are all of a decent size and the wifi is free and fast. The hotel staff are all very friendly in my experience. This recent trip was my fourth stay in the past 6 months and I have enjoyed every visit. The only negative is the price of breakfast in addition. This appears quite excessive, although the food and selection are good quality. Overall, a very nice hotel at a reasonable rate.

Dear Mr. L.,

Thank you for completing the survey regarding your recent stay at our property.
Thank you so much for praising our property and our staff in such a friendly way! We are very happy to know you had a great time in Hamburg.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rigtig meget for pengene - unik service
17.09.2018
Rigtig godt pænt lille mindre hotelværelse med støjreducerede vinduer. Hotellet udmærker sig især ved den store morgenmadsbuffet med det hele og en fantastisk aftenmenu med hel unik service. Hotellet ligger måske ikke så centralt på bymidten men i et hyggeligt område. Det er nemt at komme til centrum med bus/metro.

Dear Mr. B.,

Thank you for completing the survey regarding your recent stay at our property.
Thank you so much for your great compliments and your fantastic evaluation!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God mad og service
28.08.2018
Fint hotel, men aircon var desværre defekt. Værelset var meget varmt, omkring 28 grader og værelset lå ud til befærdet vej , hvorfor man heller ikke kunne have vinduet åbnet pga. gadestøj.

Dear Mr. and Mrs. P.,

Thank you for completing the survey regarding your recent stay at our property.

We apologize for could not find a solution for the broken air conditions in our hotel while you were staying with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fair pris, fair kvalitet!
16.08.2018
Vi boede fire dage på Alsterkrug. Det var et udmærket ophold, uden at vi helt rammer en 10'er. Indtjekning og parkering var lidt bøvlet, og vi savnede lidt smil fra receptionisten. Vi havde opgraderet til et premium-værelse - men vi var egentlig i tvivl om, hvori det 'premium' bestod. Værelset var for så vidt i orden, om end lidt småt. Det var fint med et rejsekort, så vi kunne komme 'gratis' ind til centrum. Busserne holder lige udenfor, og det er sådan set let nok - om end det tager lidt tid (30-40 minutter). Det absolut bedste ved vores ophold var de to middage, vi indtog i restauranten - med følgende drinks og hygge i baren. Også her savnede vi lidt smil, men til gengæld var maden i sig selv til en 9,5... velsmagende, flot anrettet, lidt-men-nok og serveret i et passende tempo. Den ene aften fik vi en 4-retters menu til omregnet ca. 250 kr. Det var fantastisk godt... og målt op imod prisen, var det mere end det. Næste gang vælger vi nok et hotel tættere på bymidten, men kan man leve med lidt afstand og rejsetid ind til oplevelserne, så kan vi bestemt anbefale Alsterkrug.

Dear Mr. S.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Clean, good equipped hotel with nice staff ready to help any time.
14.08.2018
Clean, good equipped hotel with nice staff ready to help any time.

Dear Mrs. T.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you enjoyed your stay at Alsterkrug Hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint
14.08.2018
Godt ophold over forventning. Gode transportmuligheder, veltillavet mad og generel god service. Kommer gerne igen.

Dear Mr. and Mrs. E.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you enjoyed your stay with us!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hotel og mad OK. Rengøring fin. Personale meget reserverede og ikke særligt hjælpsomme.
10.08.2018
Der var meget varmt (34 grader) og vores værelse lå ud til en stor vej, så vi kunne ikke have vinduerne åbnet. Søvnløse nætter, men det skyldtes jo det ekstremt varme vejr, vi ville nok have givet havdsomhelst for et værelse mod gården/haven. .. Vi sendte en mail vedr. P-plads i meget god tid før opholdet, men fik aldrig noget svar, så det endte med en togtur. Det er IKKE ok at man ikke svarer på mails.
Very nice hotel, service and quiet area
01.08.2018
We are very happy with our stay - Nice room, serviceminded staff and god food. Bus stop right by the hotel and ubahn Ib walking distance. Nice, quiet and green surroundings. Only “but” was the bed - pillow and madress were a bit “plastic” ...... and very hot during a heat wave.... and they were also a bit hard leaving us with back-pains. Otherwise a really nice stay
Very nice
17.07.2018
C

Dear Jørn & Mona,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Excellent rooms, food and service
09.07.2018
The first experience at reception was the Haribo candies which was a sweet start :) Got Room 204 which I found a little compact initially and tried to change to bigger room but since hotel was full I stayed in that room, and as time passed I realized the room wasn't so small after all....it was a decent size and amenities were also good. Thanks to the complimentary bus/train pass given by hotel I was able to easily travel to city and airport. The Arabiata pasta taste was excellent though some may find the serving size to be a little lesser than usual, and cost to be more expensive than usual. The breakfast too was very good but again, 19 Euros for breakfast seemed little on expensive side. All in all, great hotel, very good location (near airport but relatively serene) and bus stop right outside hotel to take us to either airport or city.

Dear Mr. R.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you had such a great stay with us! Thank you so much for your friendly words!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hyggeligt hotel med god service
09.07.2018
Hyggeligt hotel udenfor Hamborg centrum. Det tog 20-25 min. at komme med offentlig transport ind til centrum. Hotellet har god information om transporten ind til centrum. Dejlig morgenmadsbuffet med et godt udvalg og en god kaffe. Hyggelig lille hotelbar der laver gode drinks.

Dear,

Thank you for completing the survey regarding your recent stay at our property. We are happy you had such a good time with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
nice experience
06.07.2018
very nice hotel, friendly personnel, excellent breakfast, nice room

Dear Mrs. V.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Overall good stay
05.07.2018
Overall good stay. I like the hotel. The only problem is that there fully booked the second night of my stay so I had to live to a different hotel and once I mived I was just too busy to move back so stayed at the other hotel. The Best Western needs to make better effort to solve availability issues for returning customers

Dear Mr. M.,

Thank you for completing the survey regarding your recent stay at our property.
We apologize for moving you in another hotel and made you feel uncomfortable. That was for sure not our intention.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejlige, pæne, rene værelser, god forplejning, lækker menukort g gratis transport med HVV
21.06.2018
Som beskrevet før, foruden fin betjening fra rengøringspersonalet, receptionen samt tjener. Havde brug for personlig hjælp pga sygdom, og fik hjælp både før og efter indlæggelse på sygehus.

Dear Mr. and Mrs. M.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very good
18.06.2018
I dont understand this issued.

Dear Mr. Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Service af højeste kvalitet
15.06.2018
Vi blev ramt af sygdom ,som krævede hospital indlæggelse -god support fra receptionen.

Dear Mr. and Mrs. Hoberg Petersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint hotel med flotte værelser og super betjening
11.06.2018
Et rigtig dejligt hotel hvor vi har været flere gange. Personalet er altid venligt og imødekommende. Eneste anke var at der denne gang går en kontrollant rundt og tjekker om alt er i orden, og hun går også ind på værelset om aftenen selv om vi ikke er tilstede. ( formålet er lidt uklart)

Dear C.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt hotel i Hamborg
11.06.2018
Har netop haft to overnatninger på Alsterkrug Hotel i Hamborg og kan varmt anbefale hotellet til andre. Faciliteterne er gode, bl.a. en dejlig gårdhave - og personalet er meget venligt og hjælpsomt. Værelset var stort og rent og som en ekstra god ting, var badeværelse og toilet hver for sig.

Dear Mr. and Mrs. N.,

Thank you for completing the survey regarding your recent stay at our property. We are glad to know you enjoyed your time at Alsterkrug.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Wonderful Hotel
11.06.2018
Beautiful hotel, warm and friendly staff

Dear Mr. R.,

Thank you for completing the survey regarding your recent stay at our property. We are happy you had such a great time with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Et yderst velfungerende hotel.
11.06.2018
Vi havde et dejligt ophold hotellet. Et meget venligt personale - det gjaldt alle personalegrupperne. God offentlig transport - let tilgængelig.

Dear Mr. and Mrs. L.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Good servic
09.06.2018
Nice and clean room , good breakfast

Dear Mr. M.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
What a lovely hotel, the staff were just fabulous
08.06.2018
I had a lovely stay, in Hamburg for the first time. Nothing was too much trouble for the staff. The rooms were excellent and the added value of free public travel was just sublime. I would not hesitate to stay at the hotel again, for business or pleasure

Dear Mr. T.,

Thank you so much for your great evaluation and your lovely words.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fin hotel i rolige omgivelser.
30.05.2018
Vi var på en weekend tur med 2 overnatninger sammen med et hold venner. Dejlig morgenbuffet. Det var tæt på lufthavnen men vi blev ikke forstyrret at flyene. Rigtig fint og godt hotel.

Dear Mr. and Mrs. G.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you had such a pleasant stay with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Great room - great service
29.05.2018
We had a very nice stay in a very good room - well furnished and equipped, with a view to the street crossing. We were not disturbed by the outdoor sounds because of the good windows. We enjoyed the meal and service in the evening in the "Bierstube". It was a nice experience even though we had planned to dine in the main restaurant, which was closed because of summer weather! We had breakfast in the restaurant rooms and the ambient, the food choice and the service was very good. There are not enough parking place outdoors - all places being occupied when we arrived. We parked in the garage, which was OK. The reception staff was very helpful at check-in and check-out. We appreciated the personal welcome message in the room when we arrived. In short, well thought, well planned and well executed.

Dear Mr. I.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
For business or for leisure, this is always a great choice!
27.05.2018
Close to the Airport. Bus Connection to the Airport right in front of the Hotel. Free Public Transportation for 3 days pass. Comfortable room and bed. Ice cream as welcome offer. Very good choice.

Dear Paulo,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
miniferie
19.05.2018
5 gang her på hotellet, og vi nyder at være her

Dear Mr. and Mrs. F.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt hotel med venlig personale
14.05.2018
Dejligt hotel. Super fin morgenmad. Pæne værelser. Rent og pænt overalt. Venlig og hjæpsomt personale

Dear Mr. and Mrs. P.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
rigtig dejlig oplevelse
10.05.2018
Meget fint hotel med et godt køkken og en afslappet atmosfære.

Dear Mr. and Mrs. J.,

Thank you for completing the survey regarding your recent stay at our property.
We are glad to hear you had a great stay with us!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Spa er vidst lidt misvisende
10.05.2018
Med spa forstår jeg spabad og pool. Dette hotel har sauna og dampbad. Færdig slut. Det blev vi lidt skuffet over.. Ellers et fint nok hotel. Rent og pænt.

Dear Mrs. H.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Perfekt
08.05.2018
Alt fungerede upåklageligt

Dear Mrs. H.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hyggeligt og tilpas centralt
08.05.2018
Hyggeligt hotel - ikke alt for stort. God betjening og fin roomservice.

Dear Mr. and Mrs. F.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt Hotel
01.05.2018
Dejligt Hotel. Fin betjening, og dejligt værelse.

Dear family W.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Mr.
30.04.2018
Easy. Clean. Quiet. Good restaurant

Dear Mr. O.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Gut
30.04.2018
Gut

Liebe Familie G.,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team
Mr M L.
28.04.2018
Nice spacious rooms, very efficient and friendly reception staff and food is good.

Dear Mr. L.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint og pænt hotel med fremragende mad
23.04.2018
Fint og rent hotelværelse. Hyggelig udendørs restaurant med fremragende mad. Lækker brunch buffet. Bus lige foran hotellet.

Dear Mr. Bøllingtoft,
Dear Mrs. Madsen,

Thank you for completing the survey regarding your recent stay at our property.
We are very pleased reading your delightful message.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rigtig hod
17.04.2018
.

Dear Mrs. Melgaard,
Dear Mr. J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Perfekt i alle henseender.
15.04.2018
Venligt og imødekommende. Gode og usædvanligt pæne, velholdte og rene værelser. Ekstremt god lydisolering mod den store vej foran hotellet. 6-7 minutter i bil fra lufthavnen, og god forbindelse til Hamburg med U-Bahn (ca. 10-15 minutters gang gennem roligt villaområde). Dog temmelig varmt på værelset - aircon virkede tilsyneladende ikke.

Dear family J.,

Thank you for completing the survey regarding your recent stay at our property.
We are very pleased reading your great feedback, thank you so much!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fantastisk service
10.04.2018
Vi kan klart anbefale Alsterkrug. Værelserne er pæne og rene, maden er lækker og servicen er i top. Vi havde en rigtig venlig tjener, som ved morgenmaden spurgte til vores planer for dagen, og da vi ikke havde en specifik plan, anbefalede han os en del steder, udstyrede os med et kort og forklarede hvordan vi fandt frem. Vi fik set nogle ting og steder som vi nok ville have misset ellers. Generelt er der bare en rigtig fin service og man føler sig meget velkommen. Deres spa afdeling var til gengæld ikke helt som man kunne håbe på. Det var lidt som om der manglede noget. Men det var pænt og rent. Skulle vi komme til Hamborg igen, ville vi helt sikkert overnatte samme sted.

Dear Marianne J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Beautiful hotel, nice surroundings, good location, great staff
09.04.2018
Beautiful hotel, nice surroundings, good location, great staff. The disadvantage is the greater distance from the subway.

Dear Eliska Froschová S.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Pænt hotel med yderst imødekommende personale
08.04.2018
Super dejligt hotel og yderst imødekommende personale. Rent og pænt med personale som har humor, glimt i øjet og taler rigtig godt engelsk

Dear Kim & Vibeke,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Høj standart til en god pris.
02.04.2018
Vi købte en pakkeløsning hos Alsterkrug hotel i forbindelse med vores tur til Hamburg i påsken, og følte at vi fik meget for pengene. Pakken indeholdt to overnatninger i comfort plus værelse, morgenmad begge dage, to retters menu for to, transport rundt i Hamburg og wellness. Værelset var flot indrettet i moderne stil og havde god plads. U-banen var i gå-afstand, det samme indkøbsmulighederne, det var nemt at komme ind til Hamburg, spa-afdelingen var god, maden fantastisk og personalet smilende, venlige, søde og hjælpsomme. Vi havde på forhånd været lidt nervøse for støj fra den store vej uden for og den nærvedliggende lufthavn, men dem hørte vi ikke noget til. Alt i alt havde vi et rigtigt dejligt ophold hos Alsterkrug!

Dear Mrs. Hansen,
Dear Mrs. Christensen,

Thank you for completing the survey regarding your recent stay at our property. We are blessed reading your friendly message. Thank you so much for the kind words! We are really happy you enjoyed your stay at Alsterkrug Hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at +49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Lækkert værelse, god service og beliggenhed
01.04.2018
Super venligt personale i reception, flotte og rene værelser - god service. Hotellet lå lidt udenfor, men det var nemt med bus og u-bahn at komme ind til centrum. Hvis vi skulle give hotellet topkarakter, så skulle welness/sauna området ikke kun være for tyskere (nøgne mennesker). Både jeg, min mand og datter på 11 år ville ønske, at man skulle bruge badetøj, så området var for alle - ikke ikke kun nøgne mennesker.

Dear family V.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Behageligt hotel
24.03.2018
Et rart hotel med et fint værelse og gode forhold. Bredt udvalg i morgenmadsbuffetten. Det var rart, at transport ind til Hamburg var inkluderet i opholdet. Det kom dog som en overraskelse, at spaområdet var nøgenområde blandet imellem kønnene.

Dear Mrs. K.,

Thank you for completing the survey regarding your recent stay at our property. We are glad you had a pleasant stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at +49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Super
27.02.2018
God service Hjælpsom personale Super morgenbord Tæt på U Bahn Dejligt ophold for en weekend-tur

Dear Mr. R.,
Dear Mrs. R.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
dejlige rammer og god service
20.02.2018
Et super dejligt ophold med god service i nogle rigtig dejlige rammer. Vil gerne fremhæve spa området, der har nogle super dejlige rammer, og stort service niveau

Dear Mrs. B.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
Alt fungerede
16.02.2018
Det var specielt godt med vejledning og buskort m.v.

Dear Mr. and Mrs. P. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at +49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
good
16.02.2018
Restaurant , food , service very good, room comfortable good rating price/quality

Dear Mr. N.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
Great service & professionalism!
13.02.2018
Room was always clean after returning from the office. My only recommendations would be to supply slippers for walking around the room, and an iron to get the wrinkles out of shirts without having to use the laundry services.

Dear Mr. K.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
Afslapning
05.02.2018
Dejligt hotei

Dear guests Jensen & Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God oplevelse!
31.01.2018
Vi havde købt en takeoffer deal og havde derfor ikke forventet det vilde, men hotellet overraskede positivt med fine værelser, god aftensmad og god morgenmadsbuffet samt venligt personale. Eneste minus var at SPA i Tyskland åbenbart er nøgen SPA, hvilket vi ikke var forberedt på - og som vi derfor undværede i denne omgang.

Dear guests Pedersen & Hansen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Great experience
29.01.2018
Beautiful hotel with amazing staff. All amenities and service are outstanding. They go beyond standard service when they include transport tickets free of charge. Definitely looking forward to come back

Dear Mr. Loya P.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hotel med høj serviceniveau
25.01.2018
Dejligt hotel med gode nyrenoveret værelser og dejlig spa område. Personalet er meget serviceorienteret. Eneste minus er beliggenheden - et stykke fra centrum. Dog ikke noget større problem, da bussen går lige uden for hotellet og med et fri transportkort er det ok.

Dear family N. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint ophold på et dejligt hotel med god service
15.01.2018
Vi er fuldt ud tilfredse med vores ophold. Det var lige som forventet og som beskrevet i den deal vi købte. Dog blev vi lidt skuffet og Wellness området, da vi troede det var som i Danmark med spa, jacuzzi osv. Men det var heller ikke lovet - så en misforståelse fra vores sige

Dear guests ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very nice hotel.
09.01.2018
Excellent hotel located perfect to Hampton.

Dear Mr. K.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Ok
04.01.2018
Nice room but very warm. Would like jacuzzi or pool in the spa area. Very friendly personnel in the hotel.

Dear Mr. L.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Et rigtig dejligt ophold 15-18/12 2017
02.01.2018
Vi havde 4 dejlige dage på hotellet. Der var rigtig hyggeligt julepyntet, både inde og ude. Dejligt værelse, skønt badeværelse, dejlige omgivelser. Spa området nåede vi ikke i denne omgang, vi var for trætte da vi kom hjem fra julemarkederne. Morgenmad og aftensmaden var lækkert. Personalet var meget opmærksomme på om vi manglede noget. Gode og mange p-pladser. Offentlig transport lige over for hotellet, så det var nemt at komme ind til city. Alt i alt en rigtig god oplevelse.

Dear Birthe and Ida L.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hotel, restaurant og personale lever i højgrad op til et 4 stjernet hotel
31.12.2017
Kan varmt anbefale dette hotel som ligger perfekt, let at finde og tæt på lufthavnen og ikke langt fra centrum med bus eller tog. Værelset altid pænt rengjort og med rene håndklæder. Morgenbuffet er perfekt, personalet altid smilende og imødekomne.
Fantastisk som altid
29.12.2017
Det er bare så rart at holde jul på Alsterkrug hotel Best Western. Fantastisk lækkert og veltillavet mad,venlig betjening, der altid er smilende og tjenestevillige.
Dejligt ophold gode værelser , god morgenmad , lidt at nå centrum med offentlig transport
19.12.2017
Rigtig fin oplevelse , eneste malurt , lidt dårlig aftensmad fredag ved ankomst

Dear family T. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team