Arrival
Departure
Quantity
Personen
Reservierung unter +49 (0)40 513 030

Reviews

Using TrustYou, thousands verified reviews from various internet portals such as TripAdvisor, HolidayCheck, HRS, etc. are gathered. As a result we get a total independent evaluation of how customers rate us in the internet.

Your opinions and suggestions are very important to us and will help to improve the quality and service constantly.

96%
Recommendations
Rating portal Reviews Quantity
TrustYou Survey
(4.44/5)
1712
HolidayCheck
(5.5/6)
1228
Google
(4.5/5)
890
Booking.com
(8.5/10)
304
Trip Advisor
(9.0/10)
220
Hotel.de
(8.0/10)
163
Travelocity.com
(4.2/5)
124
Expedia
(4.3/5)
53

Reviews by our guests in detail

Service
Wellness
Breakfast
Food
Room
WiFi

Rate now

What our guests say

Styr på det hele
15.10.2019
Super godt hotel, godt beliggende ift. U-bahn, dejlig morgenmad, rigtig god receptionsservice, god bar og aftensmad. Kort og godt fremragende hotel og ophold.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
A peaceful retreat, a short distnce from the Centre of Hamburg
14.10.2019
A wonderfully friendly hotel with helpful, welcoming staff. The secure parking facilities and location close to the airport are a real positive, easy access to public transport and a simple connection to the centre of the city also a benefit. A superbly stocked continental breakfast to start the day, and a warm bar area to enjoy at the end of the evening. Overall a thoroughly enjoyable stay.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Top
14.10.2019
Alles Super!

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Rigtig godt ophold
04.10.2019
Hotellet fremstår pænt og rent. Fine værelser udstyret med, hvad man har brug for. Vinduerne må være meget lydisolerede, da man hverken hører støj fra gaden elller lufthavnen der ligger tæt på. Personalet meget venlige og imødekommende. Beliggenheden er fin og nemt at komme ind til centrum. Gratis parkering er også et plus. Dejlig morgenmad og maden i restauranten ligeså.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Excellent experience!
02.10.2019
I'd only recommend faster/ better WiFi in the rooms.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Mr C.
24.09.2019
Very good but you had advertised an offer which was not available to me If I came back for a return visit in the next month, what is the best room rate you could do me? Nick

Thank you for your good review.
Please be informed, that we have rate changes on a daily bases. Please send us an email to re… or give us a call +4… with your requested dates. You will get the best available rate and offer from us then.

We are looking forward to your next visit.

With best regards,
Your Alsterkrug Team
Super hotel og service
12.09.2019
Dejligt hotel i passende afstand fra centrum og lufthavnen især.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Kurztrip
10.09.2019
Alles Top

Lieber Gast,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,

Ihr Alsterkrug Team
Simply good room, good breakfast
10.09.2019
Rooms are good, but I switched my room because the origional one was just above the smokers terrace. Wifi is not very good.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
I WILL STAY AT THIS HOTEL AGAIN FOR SURE NEXT TIME
09.09.2019
Excellent services, very clean, quiet. Perfect for business or leisure! I recommend!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Good hotel
08.09.2019
No conciergerie. Vegetarian food was not that good. Room ok. No effort to save energy (light bulbs or shower)

Dear Guest,

Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Ihr Alsterkrug Team
Hôtel Staff are amazing!
07.09.2019
The team at the hotel were absolutely amazing. From driving across town to pick up my laundry all with a smile, to the conference restaurant team flawlessly organising everything. This team is brilliant! The hôtel itself is perfect with all the little details thought about. I will bring more groups to this hotel - for sure!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
We are looking forward to welcoming you and your groups:)

Sincerely,
Ihr Alsterkrug Team
Perfekt til weekendturen
01.09.2019
Alsterkrug hotel er perfekt til den forlængede weekend :) Som en del af servicen inkluderes en billet til offentlig transport i hele Hamburg, som må siges at være et absolut gode :) Det tager ca. 20 minutter med bus lige fra døren til S-Bahn og ind til Jungfernstieg - et af centrummerne i Hamburg :)

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Afslapning
26.08.2019
Godt Hotel Fin Service Dårligt Wi-Fi

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rigtig pænt hotel
20.08.2019
Pænt hotel, og venlig personale, både i receptionen og i restauranten.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Dejligt hotel - god service
16.08.2019
Fint hotel, nemt at komme til

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Good
12.08.2019
Good

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Super modtagelse, som fulgte os hele vejen igennem
07.08.2019
Super service overalt, godt værelse, dog en mangel, at der ingen aircondition var.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Ferie med børnebørnene
06.08.2019
Vi have vires børnebørn på 13 og 16 år med, de var begejstrede for spa-afdelingen, men især morgenmadsbuffeten gjorde stor lykke for en ung mand på 16 år, som har en stor appetit. Vi andre nød også buffeten i fulde drag, en af de bedste vi har oplevet på vores mange rejser. Den var virkelig lækker med masser af gode råvarer. Tusind tak for den.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Cruise, park and sleep
04.08.2019
Sehr gut!!!!

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Super dejligt pænt hotel
21.07.2019
Dejligt værelse, god mad i en hyggelig restaurant samt utroligt sødt og hjælpsomt personale. Fin service med kortet som giver adgang til fri transport. Vi kommer gerne igen.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Home away from home
15.07.2019
Very friendly staff with clean rooms and i must specially mention your F&B Manager Dave he was exceptionally friendly ,well knowledgeable with a good since of humor .

Dear Sajith N.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Glimrende hotel
09.07.2019
Rigtig godt hotel og super betjening. Hotellets beliggenhed lidt for langt væk fra centrum efter vor opfattelse.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Suprême
02.07.2019
Rigtig godt værelse på et meget venligt hotel. God service og super personale. Og vi blev opgraderet til værelse med aircondition, da det var en meget varm uge

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
OKdet var
21.06.2019
Det var et dejligt hotel restauranten var ok men serveringen kunne være mere serviceminded.

Thank you for taking the time to share your feedback. We will train our staff again to be more service oriented. We hope to welcome you back to our hotel very soon!

Sincerely,
Your Alsterkrug Team
Meget flot service....
19.06.2019
Dejlig oplevelse og alt var bare i orden fra start til slut..... Ferier man ikke vil hjem fra.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Friendly and helpful
20.05.2019
The staff is very friendly and helpful, thanks for a great stay.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Alle på hotellet var venlige, servicemindede, professionelle. Man følte sig velkommen.
08.05.2019
Efter første nat i et værelse, der lå ud til et trafikkeret gadekryds, bad vi om et andet værelse til den mere rolige side. Det blev lynhurtigt arrangeret til vores store glæde. De følgende nætter kunne vi igen sove for åbent vindue, således som vi altid har gjort.
Sr. UAT Global Test Manager
29.04.2019
The staff is excellent!!!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Dejligt hotel
22.04.2019
Dejligt hotel, med gode muligheder for transport til alt. God service og hjælpsomt personale

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Dejligt hotel
19.04.2019
Vi har været meget tilfredse. Det er et dejligt hotel. Deres morgenmad og aftensmad er super god. Det tager ca. 30 minutter fra hotellet til Hamburg midtby med offentlige transport midler, så det er nemt .

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Fuldstændig fantastisk
16.04.2019
Ankommer til den mest venlige og imødekommende fyr i receptionen, Andre (tror jeg han hed), som hele opholdet igennem hjalp os med alt fra bookinger, bus, museums- og restaurantsvalg. Og i baren en ung fyr der lynhurtigt fandt ud af at “connect” med os, så oplevelsen var super! Lækker og uovertruffent mad, både morgen og aften. Vi kommer HELT sikkert igen!!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Good, but not great.
15.04.2019
Enjoyed sitting at the bar at the Bistro across the street (part of the hotel). European/Mediterranean flavor. Not as heavy as typical German food.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Hotel
Gut
15.04.2019
Gut

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Ganske fornuftigt ophold
09.04.2019
Super fin service, placering perfekt ift centrum, den offentlige transport kører lige fra døren og service var helt i top At det er et 4 stjernet hotel ville jeg nok ikke vurdere det som, selvom der ikke manglede noget. Vi var lidt overrasket over at det tilbydes som Spa hotel, når der "kun" er sauna og dampbad med dertilhørende kolde/varme brusere. Jeg har muligvis misset det, men synes ikke det stod direkte nogen steder, og så glemte man også at informere os om, at det var tilladt at være nøgen i Spa badet, som var til begge køn.... Det har vi aldrig oplevet før, og det stod helt sikkert ikke i det materiale vi modtog om stedet Restauranten var heller ikke overdrevet, god service bestemt, men aftensmaden og udvalg på menukort, manglede lige det sidste. Morgenmad var upåklagelig Alt i alt en fin oplevelse, dog med plads til lidt forbedringer, hvis jeg skal komme med lidt kritik

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Business Trip
25.03.2019
I did not like that at check-in I was being offered a membership with benefits. It made me wonder if I was not given the best service already at my first visit Wifi very poor

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Of cause everyone gets the best service from us, but you can even more benefit when booking our hotel, if you collect points. For example you can get a discount on the room rate. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Your Alsterkrug Team
Dejligt ophold
19.03.2019
Fint værelse, alt pænt rent og velholdt, perfekt service og god mad.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Design Engineer
12.03.2019
10

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Super fint hotel til pengene
05.03.2019
Super fint hotel. Fin service i reception og restaurant/bar

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Hotel
God oplevelse
27.02.2019
Vi fik aldrig den lovede velkomst drink.

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Wonderful
18.02.2019
Nearly everything was perfect - The location, the cleanliness, rooms are very quiet and comfortable, all employees are very nice and helpful etc. etc. Only slight problem is that you would get disconnected from the Wi-Fi every couple of minutes, but all it takes is 5 seconds to sign back in. Would 100% recommend to anyone.
Fint hotel med god lydisolering.
08.02.2019
Vi havde et godt ophold og fint med gratis transport med U - Bahn og Hoch Bahn ind til centrum. God mad med lidt skuffende betjening under middagen. Der var ikke mulighed for at tilkøbe dessert og irsk kaffe på grund af travlhed i restauranten. Hotellet ligger tæt på lufthavnen og befærdet vej, men det hører man absolut intet til pga. rigtig god lydisolering.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Almost excelent
05.02.2019
It has been my 3rd visit to this hotel, everything perfect except wifi which somehow I couldn't connect this time, even when following instructions step by step.

Dear Mr. V.,

Thank you for the great review of our hotel! We apologize for the inconvenience with the wifi and try to figure out a solution for your next visit.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Gut
30.01.2019
Gut

Lieber Herr B.,
wir freuen uns sehr, dass Sie unser Haus positiv bewertet haben.

Wir freuen uns schon heute, Sie bald wieder begrüßen zu dürfen.

Mit BESTen Grüßen

Ihr Alsterkrug Team
Great accommodation with excellent restaurant
29.01.2019
Very nice hotel, located close to the airport, with comfortable beds, decent breakfast (although the choice could be bigger), tasty local dishes at the restaurant, friendly and helpful staff

Dear Mr. M.,

thank you very much for your great review. We are happy, you enjoyed your stay with us. Only it you tell us what you liked and where we can improve, we can create a unique stay for you in the future.

We are looking forward to your next visit.

With best regards,

Your Alsterkrug Team.
Excellent
23.01.2019
It was great and comfortable.

Dear Mr. S.,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Top
22.01.2019
Top

Lieber Herr P.,

vielen Dank für Ihr positives Feedback.

Wir freuen uns immer sehr, wenn unsere Gäste einen durchweg positiven Aufenthalt bei uns genießen konnten. Gerne geben wir dies an alle Abteilungen weiter.

Wir hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen und Sie somit erneut von uns zu überzeugen.
Wir wünschen Ihnen eine angenehme Zeit und bis bald!

Ihr Alsterkrug Team
Mr Rushiraj H.
22.01.2019
Very nice and pleasant experience

Namste Mr. H.,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Park-Sleep and Fly
04.01.2019
Sehr guter Service

Lieber Herr P.,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,

Ihr Alsterkrug Team
Very friendly staff and Nice surroundings.
28.12.2018
A very freindly staff and relaxing surroundings. The Spa was great and we Used it a lot at our 4 days stay in the Christmas holidays.

Dear Mrs. Cramer G.,
dear Mr. G.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

We wish you a happy new year 2019

Sincerely,
Your Alsterkrug Team
Juleaftensophold
27.12.2018
Vi har nu 2 gange holdt juleaften på hotel Alsterkrug, og det har begge gange været tip-top. Venligt personale - god mad - og så er hotellet placeret strategisk godt til bus/U-bane.

Dear Carl & Birte,

Thank you for completing the survey regarding your recent stay at our property. Thank you for the great rating of your Christmas stay in Hamburg.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rent, ordentligt og hyggelugt
27.12.2018
Vi havde en dejlig jul på hotellet. Servicen var upåklagelig, venlig og bestemt Hotellets beliggenhed passede os godt da det var nemt at tage bus og tog til byen. Vi sov virkelig godt. Vh Jeannet N.

Dear Jeannet N.,

Thank you for completing the survey regarding your recent stay at our property and for the great rating of your stay in Hamburg over Christmas.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
dejlige værelser god service
27.12.2018
dejligt hotel god service. SPA var lukket dette var ikke meddelt på forhånd - hvilket ikke er OK når hotellet markedsføres som SPA hotel.
The exterior view to main avenue is very bad, there is a paranormal house.
18.12.2018
The hotel is very comfortable, but has a paranormal environmental.

Dear Mr. E.,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Nice hotel
10.12.2018
Very good hotel with nice facilities and very near to Hamburg airport. Nice breakfast spread. Gets a little monotonous if you stay for more than a week having same stuff in morning. But

Dear Mr. T.,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Gut
04.12.2018
Gut

Liebe Frau P.,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Nun wünschen wir Ihnen eine ruhige Vorweihnachtszeit und heute einen schönen Nikolaustag

Mit freundlichen Grüßen,

Ihr Alsterrug Team
Worth every cent
28.11.2018
Once you try this hotel, you will never have to look for another.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Nice stay.
20.11.2018
Nice stay. Good value for money. But a little far out from the city center. Very nice with the card for public transport. We missed a spa or a pool in the Spa area.
Good location and enjoyable stay.
20.11.2018
I like this hotel .Whenever we come to Hamburg or Hannover we always stay in this hotel with my husband. ıt is Very clean. Excellent staff.Very friendly and very peacfull hotel. Apples were excellent and very nice to offer tea at front desk. Also travel info and free travel tickets which offered from front desk was excellent service. Actually hotel use to use fragnance at the rooms and also they were selling them which was very nice.This time I did not see this nice fragnance at hotel. I wish I could buy them again from hotel.

Dear Ali Hikmet S.,

Thank you for the great review of our hotel! Unfortunately, we do not sell the fragrance anymore in the hotel, but the brand of them is IPURO. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

The Alsterkrug Team
ms kirsten B.
30.10.2018
a good and nice hotel. The staff is polite, the room is good and the breakfast is excellent. It is valuable that the buss is just outside the door - i.e. an easy way to come to the center of Hamburg.
Very enjoyable stay in a beautiful hotel!
28.10.2018
Thank you for honoring the Best Friends Europ rate! I know you didn't make much money on us! We were a very late arrival and your check-in staff was very welcoming after a long day of driving. Your bar man was very welcoming and served us very tasty fish dinners on Sunday evening. My only difficulty was that I thought you provided a shuttle to the airport (I thought it was on the Best Western website, but it is not.) We solved that by keeping the rental car another day. I was also pleasantly surprised that you provide free access to public transportation. We did not use it, but what a guest-friendly service! I am curious to know the details of how you were able to arrange that. I had arranged a too-busy itinerary and didn't get to see all the things we wanted to, so we will have to arrange a return trip. Thank you for a great visit! Paul P., Assistant General Manager, Best Western Premier Park Hotel, Madison, Wisconsin USA
Owner
12.10.2018
Dejligt moderne hotel med højkvalitet.

Dear Annette ,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Supergodt hotel
10.10.2018
Rigtig god ide med de gratis transportmuligheder med både bus, tog og færger - så betyder det ikke noget, at hotellet ikke ligger i bymidten. Dejligt værelse, gode parkeringsmuligheder, sødt personale.

Dear Arne and Gurli,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Godt, hyggeligt og søde personaler
02.10.2018
Dejligt hotel med flotte og hyggelige rum. Restaurant mm var i orden og der var rent og pænt alle vegne. Værelserne var helt i orden og også rent og pænt her. Hotellet virker nyistandsat og indbydende. Ingen støjgener fra vejen og super godt med billetter til det offentlige transport inkluderet i prisen - det virker og er nemt! Eneste forbedringspunkt er deres fine "Spa" afdeling som er en kælder med omklædning, sauna, dampbade og et lille rum hvor en sød dame laver forskellige behandlinger. Sauna'erne var ikke varme da vi var der, så der gik noget af fidusen ligesom af. Der er heller ingen pool, så lad bare badetøjet blive hjemme, da det er en nøgensauna. Det mangler der også lidt information om :o)

Dear Mr. and Mrs. T.,

Thank you for the good review of our hotel! We are glad that you enjoyed your stay except the fact, that the sauna was not hot. We apologize for the inconvenience and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Super godt ophold - fik meget for pengene!
25.09.2018
Dejligt, pænt og rent hotel. Super lækker aftensmad (meget mørt kød) - morgenmadsbuffet med stort, lækkert udvalg. Vi var meget glade for, at der var transportkort med i dealen. Bussen kører lige ude foran hotellet - så det var nemt at komme rundt. Spa var lidt en skuffelse - ingen pool, desværre... Vi skal helt sikkert besøge Hamborg igen.

Dear Mrs. N.,

Thank you for completing the survey regarding your recent stay at our property.
Thank you so much for your kind words! We are happy you enjoyed your stay at Alsterkrug.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Jeffry H.
20.09.2018
Room to hot Personnel not always friendly/helpful Day without towel

Dear Mr H.,

Thank you for completing the survey regarding your recent stay at our property.
We are sorry we could not meet your expectations.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Perfekt
20.09.2018
Flot

Dear Mrs. J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
super ophold
20.09.2018
xxxxx

Dear Mr. Nissen,
Dear Mrs. Berkan,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Nice clean and spacious rooms, friendly service.
18.09.2018
The hotel is convenient for the airport (and for my office!) and is clean and modern inside. It is also very easy to get into the city by public transport. The rooms are all of a decent size and the wifi is free and fast. The hotel staff are all very friendly in my experience. This recent trip was my fourth stay in the past 6 months and I have enjoyed every visit. The only negative is the price of breakfast in addition. This appears quite excessive, although the food and selection are good quality. Overall, a very nice hotel at a reasonable rate.

Dear Mr. L.,

Thank you for completing the survey regarding your recent stay at our property.
Thank you so much for praising our property and our staff in such a friendly way! We are very happy to know you had a great time in Hamburg.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rigtig meget for pengene - unik service
17.09.2018
Rigtig godt pænt lille mindre hotelværelse med støjreducerede vinduer. Hotellet udmærker sig især ved den store morgenmadsbuffet med det hele og en fantastisk aftenmenu med hel unik service. Hotellet ligger måske ikke så centralt på bymidten men i et hyggeligt område. Det er nemt at komme til centrum med bus/metro.

Dear Mr. B.,

Thank you for completing the survey regarding your recent stay at our property.
Thank you so much for your great compliments and your fantastic evaluation!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God mad og service
28.08.2018
Fint hotel, men aircon var desværre defekt. Værelset var meget varmt, omkring 28 grader og værelset lå ud til befærdet vej , hvorfor man heller ikke kunne have vinduet åbnet pga. gadestøj.

Dear Mr. and Mrs. P.,

Thank you for completing the survey regarding your recent stay at our property.

We apologize for could not find a solution for the broken air conditions in our hotel while you were staying with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fair pris, fair kvalitet!
16.08.2018
Vi boede fire dage på Alsterkrug. Det var et udmærket ophold, uden at vi helt rammer en 10'er. Indtjekning og parkering var lidt bøvlet, og vi savnede lidt smil fra receptionisten. Vi havde opgraderet til et premium-værelse - men vi var egentlig i tvivl om, hvori det 'premium' bestod. Værelset var for så vidt i orden, om end lidt småt. Det var fint med et rejsekort, så vi kunne komme 'gratis' ind til centrum. Busserne holder lige udenfor, og det er sådan set let nok - om end det tager lidt tid (30-40 minutter). Det absolut bedste ved vores ophold var de to middage, vi indtog i restauranten - med følgende drinks og hygge i baren. Også her savnede vi lidt smil, men til gengæld var maden i sig selv til en 9,5... velsmagende, flot anrettet, lidt-men-nok og serveret i et passende tempo. Den ene aften fik vi en 4-retters menu til omregnet ca. 250 kr. Det var fantastisk godt... og målt op imod prisen, var det mere end det. Næste gang vælger vi nok et hotel tættere på bymidten, men kan man leve med lidt afstand og rejsetid ind til oplevelserne, så kan vi bestemt anbefale Alsterkrug.

Dear Mr. S.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Clean, good equipped hotel with nice staff ready to help any time.
14.08.2018
Clean, good equipped hotel with nice staff ready to help any time.

Dear Mrs. T.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you enjoyed your stay at Alsterkrug Hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint
14.08.2018
Godt ophold over forventning. Gode transportmuligheder, veltillavet mad og generel god service. Kommer gerne igen.

Dear Mr. and Mrs. E.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you enjoyed your stay with us!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hotel og mad OK. Rengøring fin. Personale meget reserverede og ikke særligt hjælpsomme.
10.08.2018
Der var meget varmt (34 grader) og vores værelse lå ud til en stor vej, så vi kunne ikke have vinduerne åbnet. Søvnløse nætter, men det skyldtes jo det ekstremt varme vejr, vi ville nok have givet havdsomhelst for et værelse mod gården/haven. .. Vi sendte en mail vedr. P-plads i meget god tid før opholdet, men fik aldrig noget svar, så det endte med en togtur. Det er IKKE ok at man ikke svarer på mails.
Very nice hotel, service and quiet area
01.08.2018
We are very happy with our stay - Nice room, serviceminded staff and god food. Bus stop right by the hotel and ubahn Ib walking distance. Nice, quiet and green surroundings. Only “but” was the bed - pillow and madress were a bit “plastic” ...... and very hot during a heat wave.... and they were also a bit hard leaving us with back-pains. Otherwise a really nice stay
Very nice
17.07.2018
C

Dear Jørn & Mona,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Excellent rooms, food and service
09.07.2018
The first experience at reception was the Haribo candies which was a sweet start :) Got Room 204 which I found a little compact initially and tried to change to bigger room but since hotel was full I stayed in that room, and as time passed I realized the room wasn't so small after all....it was a decent size and amenities were also good. Thanks to the complimentary bus/train pass given by hotel I was able to easily travel to city and airport. The Arabiata pasta taste was excellent though some may find the serving size to be a little lesser than usual, and cost to be more expensive than usual. The breakfast too was very good but again, 19 Euros for breakfast seemed little on expensive side. All in all, great hotel, very good location (near airport but relatively serene) and bus stop right outside hotel to take us to either airport or city.

Dear Mr. R.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you had such a great stay with us! Thank you so much for your friendly words!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hyggeligt hotel med god service
09.07.2018
Hyggeligt hotel udenfor Hamborg centrum. Det tog 20-25 min. at komme med offentlig transport ind til centrum. Hotellet har god information om transporten ind til centrum. Dejlig morgenmadsbuffet med et godt udvalg og en god kaffe. Hyggelig lille hotelbar der laver gode drinks.

Dear,

Thank you for completing the survey regarding your recent stay at our property. We are happy you had such a good time with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
nice experience
06.07.2018
very nice hotel, friendly personnel, excellent breakfast, nice room

Dear Mrs. V.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Overall good stay
05.07.2018
Overall good stay. I like the hotel. The only problem is that there fully booked the second night of my stay so I had to live to a different hotel and once I mived I was just too busy to move back so stayed at the other hotel. The Best Western needs to make better effort to solve availability issues for returning customers

Dear Mr. M.,

Thank you for completing the survey regarding your recent stay at our property.
We apologize for moving you in another hotel and made you feel uncomfortable. That was for sure not our intention.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejlige, pæne, rene værelser, god forplejning, lækker menukort g gratis transport med HVV
21.06.2018
Som beskrevet før, foruden fin betjening fra rengøringspersonalet, receptionen samt tjener. Havde brug for personlig hjælp pga sygdom, og fik hjælp både før og efter indlæggelse på sygehus.

Dear Mr. and Mrs. M.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very good
18.06.2018
I dont understand this issued.

Dear Mr. Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Service af højeste kvalitet
15.06.2018
Vi blev ramt af sygdom ,som krævede hospital indlæggelse -god support fra receptionen.

Dear Mr. and Mrs. Hoberg Petersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint hotel med flotte værelser og super betjening
11.06.2018
Et rigtig dejligt hotel hvor vi har været flere gange. Personalet er altid venligt og imødekommende. Eneste anke var at der denne gang går en kontrollant rundt og tjekker om alt er i orden, og hun går også ind på værelset om aftenen selv om vi ikke er tilstede. ( formålet er lidt uklart)

Dear C.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt hotel i Hamborg
11.06.2018
Har netop haft to overnatninger på Alsterkrug Hotel i Hamborg og kan varmt anbefale hotellet til andre. Faciliteterne er gode, bl.a. en dejlig gårdhave - og personalet er meget venligt og hjælpsomt. Værelset var stort og rent og som en ekstra god ting, var badeværelse og toilet hver for sig.

Dear Mr. and Mrs. N.,

Thank you for completing the survey regarding your recent stay at our property. We are glad to know you enjoyed your time at Alsterkrug.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Wonderful Hotel
11.06.2018
Beautiful hotel, warm and friendly staff

Dear Mr. R.,

Thank you for completing the survey regarding your recent stay at our property. We are happy you had such a great time with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Et yderst velfungerende hotel.
11.06.2018
Vi havde et dejligt ophold hotellet. Et meget venligt personale - det gjaldt alle personalegrupperne. God offentlig transport - let tilgængelig.

Dear Mr. and Mrs. L.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Good servic
09.06.2018
Nice and clean room , good breakfast

Dear Mr. M.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
What a lovely hotel, the staff were just fabulous
08.06.2018
I had a lovely stay, in Hamburg for the first time. Nothing was too much trouble for the staff. The rooms were excellent and the added value of free public travel was just sublime. I would not hesitate to stay at the hotel again, for business or pleasure

Dear Mr. T.,

Thank you so much for your great evaluation and your lovely words.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fin hotel i rolige omgivelser.
30.05.2018
Vi var på en weekend tur med 2 overnatninger sammen med et hold venner. Dejlig morgenbuffet. Det var tæt på lufthavnen men vi blev ikke forstyrret at flyene. Rigtig fint og godt hotel.

Dear Mr. and Mrs. G.,

Thank you for completing the survey regarding your recent stay at our property.
We are happy you had such a pleasant stay with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Great room - great service
29.05.2018
We had a very nice stay in a very good room - well furnished and equipped, with a view to the street crossing. We were not disturbed by the outdoor sounds because of the good windows. We enjoyed the meal and service in the evening in the "Bierstube". It was a nice experience even though we had planned to dine in the main restaurant, which was closed because of summer weather! We had breakfast in the restaurant rooms and the ambient, the food choice and the service was very good. There are not enough parking place outdoors - all places being occupied when we arrived. We parked in the garage, which was OK. The reception staff was very helpful at check-in and check-out. We appreciated the personal welcome message in the room when we arrived. In short, well thought, well planned and well executed.

Dear Mr. I.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
For business or for leisure, this is always a great choice!
27.05.2018
Close to the Airport. Bus Connection to the Airport right in front of the Hotel. Free Public Transportation for 3 days pass. Comfortable room and bed. Ice cream as welcome offer. Very good choice.

Dear Paulo,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
miniferie
19.05.2018
5 gang her på hotellet, og vi nyder at være her

Dear Mr. and Mrs. F.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt hotel med venlig personale
14.05.2018
Dejligt hotel. Super fin morgenmad. Pæne værelser. Rent og pænt overalt. Venlig og hjæpsomt personale

Dear Mr. and Mrs. P.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
rigtig dejlig oplevelse
10.05.2018
Meget fint hotel med et godt køkken og en afslappet atmosfære.

Dear Mr. and Mrs. J.,

Thank you for completing the survey regarding your recent stay at our property.
We are glad to hear you had a great stay with us!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Spa er vidst lidt misvisende
10.05.2018
Med spa forstår jeg spabad og pool. Dette hotel har sauna og dampbad. Færdig slut. Det blev vi lidt skuffet over.. Ellers et fint nok hotel. Rent og pænt.

Dear Mrs. H.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hyggeligt og tilpas centralt
08.05.2018
Hyggeligt hotel - ikke alt for stort. God betjening og fin roomservice.

Dear Mr. and Mrs. F.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team