Sprache
Arrival
Departure
Quantity
Personen
Reservierung unter +49 (0)40 513 030
Vouchers
Book online

Reviews

Using TrustYou, thousands verified reviews from various internet portals such as TripAdvisor, HolidayCheck, HRS, etc. are gathered. As a result we get a total independent evaluation of how customers rate us in the internet.

Your opinions and suggestions are very important to us and will help to improve the quality and service constantly.

96%
Recommendations
View reviews
Rating portal Reviews Quantity
HolidayCheck
(5.4/6)		 1107
TrustYou Survey
(4.42/5)		 893
Google
(4.5/5)		 225
Trip Advisor
(9.0/10)		 220
Booking.com
(8.3/10)		 208
Hotel.de
(8.0/10)		 158
Expedia
(4.2/5)		 142
Ab-in-den-Urlaub
(4.3/5)		 124
Travelocity.com
(4.2/5)		 124

Reviews by our guests in detail

 Service
 Wellness Area
 Breakfast
 Food
 Room
 WiFi
Rate now

What our guests say

Absolut et sted vi har lyst at komme til igen
 16.07.2017
Service i top. Behageligt personale. Bus- og togforbindelser fungerer ift centrum

Dear Mr & Mrs Cederlund,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Rigtig godt ophold
 15.07.2017
Mødte meget venligt personale, der startede med at give os alle de oplysninger vi havde brug for, uden at vi selv skulle spørge om noget.

Dear Mrs Thorharge,
dear Mr Pedersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Engineer
 28.05.2017

Dear Lars Kristian Kristiansen,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As I gather from your rating, you were not totally happy with our restaurant and the offered dishes. To improve those topics, we kindly ask you to provide us a little more information. Letting us know what you did not like and what we can do better in particular helps us a lot. Only with the feedback of our guests we can improve our service and quality constantly and deliver a superior experience for you and other guests in the future.

Thank you very much!

Sincerely,
Mathias Schön
Best Western Premier Alsterkrug Hotel
Home beyond Home
 23.05.2017
I always feel at home when in BW Alsterkrug. Everything starting from the etiquette of the staff to the usability of the rooms and the food is great. Worth the price, and definitely the best hotel in a 5 km radius. I also love the fact that they give you a public transport pass that makes life so much easier on longer stays in Hamburg. The location is perfect as well, right next to the river and there's a great running track next to it. Very relaxing. The hotel is not a concrete cuboid like most modern hotels. It maintains it's history and traditional look, which i appreciate. Would definitely recommend this hotel to both Business and Vacation travelers.

Dear Mr Mishra,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


En super weekend
 22.05.2017
Der er god atmosfære og en fin betjening.

Dear Mrs Holm, dear Mr Kingo,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


The ideal hotel for your trip in Hamburg.
 10.05.2017
Excellent place to stay for every purpose, very quiet, comfortable, with a lot of services and facilities in the nearby. Highly recommended!

Dear Mr Atzeni,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Superhyggeligt!
 25.04.2017
Vi har haft et super dejlig og afslappende weekend på Alsterkrug hotellet. Rent, dejlig og bekvemt med engelsk talende personale. Thumbs up!

Dear Mr & Mrs Kapic,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Nice stay and hospitality!
 24.04.2017
Location and services offered were really good.

Dear Mr Gujarathi,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Super ophold
 22.04.2017
Super service

Dear Mr & Mrs Bonde,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


En skøn og behagelig oplevelse
 22.04.2017
En dejlig og afslappet stemning i flotte omgivelser.

Dear Mr & Mrs Christensen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Good hotel
 15.04.2017
The rooms was great and I didn't noties any noice from the street at all.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


et helt ok hotel
 15.04.2017
ved godt at det var et" Godt deal" tilbud vi fik men den aftensmad som vi fik den ene aften var temlig fantasiløst og intetsigende klart under forventning.

Dear Mrs Wendel-Hansen,
dear Mr Eckerdal,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We truly appreciate your suggestions for improvement and we apologize for not exceeding your expectations.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Good
 11.04.2017
Visit again

Dear Mr Suzuki,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


excellent
 10.04.2017
excellant and the ambience was great

Dear Mr Hamrapurkar,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Good and comfortable
 10.04.2017
only negative point: 5 euro for a bottle of water in the room seems too much

Dear Mr Cracco,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Easy, clean. Good food
 07.04.2017
I really like staying at the Alsterkrug. I like the size of the rooms. The cleaness. I enjoy the breakfast and especially dinner at the restaurant. My compliments to the kitchen chef. What I miss is the iron board and iron in the room. It's a little extra time, asking for this each time I stay with you. Check in, check out is easy.

Dear Mr Olesen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Dejligt ophold.
04.04.2017
Dejligt hotel, ikke så langt fra U-bahn. Dejligt område hotellet ligger i ,åen-floden er rigtig dejlig især forår og sommer.

Dear Mr and Mrs Ravn,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


An average hotel.
 31.03.2017
I stayed 7 nights in the hotel. Personnel could be more friendly. One day no towels. Noisy with open window due to traffic. Painting activities woke me up at 07:00. Room was clean, bed was good

Dear Mr Kwant,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We apologize for the inconveniences caused and please be certain that this is not our hotel standard.
If we can be of assistance in the future, please don't hesitate to contact us directly and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


All worked as expected. Great place for a short business trip
 19.03.2017
Was a short stay during a business trip for one night and all was fine. Great service, a good night sleep and excellent breakfast

Dear Mr Perez,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Rolig omgivelser, behagelig personale, god placering
 15.03.2017
Rigtig god service, personale kunne tale engelsk og var meget høflig, rigtig god mad, høj standart,

Dear Mr & Mrs Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


God service.
05.03.2017
Venlig personale, god betjening og virkelig hjælpsomme. Værelserne var fine og rene og om aftenen have de været rundt med et stykke godnat-chokolade til alle. Vildt sødt.

Dear Mrs Thingbak,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Fint tilprisen
 01.03.2017
Fint til prisen, men ikke nok kaffe på værelset. Det er utilstrækkeligt når der ikke fyldes op dagligt. Det vllle have været dejligt med jacuzzi i spa afdelingen.

Dear Mrs Baggesen, dear Mr Per,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
As we can gather from your rating, you were not totally satisfied with our service. Would you mind sending us an email to let us know what was missing and how we can improve?
Thank you very much in advance and if we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30.
We hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


TEST
 27.02.2017
TEST
Dejligt hotel og dygtig personale
 21.02.2017
Kommer gerne igen

Dear Mr & Mrs Frederiksen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


good service, professionel
 17.02.2017
Professionel at the reception, Good and fast service at your tabel Clean rooms

Dear Mrs Johansen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Perfekt
13.02.2017
Super opmærksomt personale og lækker mad god service. Er så er der fornuftige priser

Dear Mrs Forsman, dear Mr Andersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


great stay
 05.02.2017
highly recommended

Dear Mrs Koska,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Something special
 21.01.2017
there're no words to describe this hotel.. from the staff to room and restaurant, all were perfect. But the top that no one can expect was the "goodnight" candies that I found in room. Hope to come again like tourist soon as possible

Dear Mr Lombardini,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Everything works smoothly
 13.01.2017
Clean, good and fast service, good breakfast and dinning, nice staff. Everything works smoothly. One small remark, the used coffee cup from the day before was still in my room the following day. I recommend that the used cup is substituted by a new and clean cup.

Dear Mr Olesen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Pleasant and quite
 08.01.2017
Pleasant and non eventful

Dear Mr Patel,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


dejlig juleferie
 04.01.2017
Super god og smilende personale, mega lækkert jule/ nytår menuer, god beliggenhed. Vi kommer igen i julen 2017, for 3. Gang. Kan bestemt anbefales

Dear Mr and Mrs Qvist,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we are looking forward to welcoming you again.

Best wishes,
Your Alsterkrug Team


God velkomst, venlig betjening, rigtig god middag og morgenmad, samt hyggelige værelser
 23.12.2016
Hotellet ligger meget centralt, P parkering på og ved hotellet, busstoppested lige ved hotellet og i vores ophold på 3 dage havde vi fri transport til tog og bus.

Dear Willy & Grete,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Fint til overnatning, intet ekstra
 22.12.2016
Vi boede der to nætter på et fint værelse. Morgenmaden der fulgte med var også godkendt. Forholdsvis tæt på indkøb og godt placeret i forhold til offentligt transportmiddel. Under middagen var betjeningen ikke særlig god. Tjernerne havde slet ikke føling med gæsterne. Få gratis parkeringspladser ved hotellet, så vi var nødt til at betale 15euro per nat for parkering i deres kælder.

Dear Jens & Tina,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Dejligt hotel lidt udenfor centrum
 21.12.2016
Hotellet er nemt at komme til fra Danmark. Gode parkeringsforhold på gaden. Stilfærdigt område. Venligt og imødekommende personale. Hovedpuderne er en skuffelse - de store er alt for bløde, og de små er alt for hårde... Ellers et dejligt værelse og god morgenbuffet. Nespressomaskinen var lidt i stykker, så det krævede virkelig fingersnilde at få en kop... Værdiboxen kunne vi heller ikke aktivere, men vi bad ikke om hjælp. Det er nemt at komme ind til centrum med offentlig transport. Vi havde et 'transportpas' med i prisen, og det fungerede upåklageligt.

Dear Mrs Madsen & Mrs Pedersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us on-site or at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Average
 20.12.2016
Reception okay. Bar, not okay - Staff present but "not present"

Dear Mr & Mrs Olesen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback.
As a family-run, private-owned hotel we attach great importance to hospitality and individual service. We are very sorry to hear that you were not totally satisfied with our bar service and we apologize for any inconvenience caused. Would you mind sending us an email to let us know what we can do better in particular? By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


En rigtig dejlig optakt til den kommende jul!
 15.12.2016
Rent og pænt værelse. God og meget velsmagende middag. Lækker og rigelig morgenbuffet. Venlig og hjælpsom personale. Alt i alt et dejligt ophold.

Dear Mr & Mrs Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Alsterkrug Hotel Hamburg
 14.12.2016
God service Værelse over middel med god plads og indretning. Morgenmad ordinær.

Dear Mr & Mrs Haxholm,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Vores velfungerende juletradition med Hotel Alsterkrug og Julemarkeder i Hamborg
 12.12.2016
Fint, fint ophold på Hotel Alsterkrug, hvor vi er kommet flere gange. Oftest i forbindelse med vores årlige juletur til Hamborg, hvor vi bruger et par dage på at juleshoppe og gå på flere af Hamborgs rigtige julemarkeder. Hotellet er nemt at finde og det fungerer super godt med billet til busser, der holder lige ved hotellet og u-Bahn, så man ikke skal spekulere på at finde parkering til bilen.

Dear Mr & Mrs Borgsmidt,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Very nice stay, all employees were kind, helpful and knowledgeable
 02.12.2016
Excellent place to stay.

Dear Mr Bogia,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Rigtig god service
 24.11.2016
Vi havde et skønt ophold på hotellet. Vi fik rigtig god service fra personalet. Morgenmaden var ikke noget at skrive hjem om, men udvalget var fint. Nok bare min mund, der ikke harmonere med det tyske :-) Dejlige værelser og nemt at parkere. Alt i alt en rigtig dejlig oplevelse

Dear Mrs Valentin, dear Mrs Jensen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback.
As a private, family-run hotel we attach great importance on hospitality and personal service. We can gather from you rating that you weren't totally satisfied with our breakfast buffet as well as the overall quality of our restaurant. Would you mind sending us a short email to let us know what was missing and what we can do better in particular? By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Wonderful stay at Alsterkrug
 24.11.2016
Very friendly service at the front desk, especially Lisa (I think that was her name). We were originally given a room with twin beds, but Lisa managed to move us to a room with a double bed instead. The rooms were clean, well sized and tastefully furnished. Our window faced a busy road, but with the windows closed we could hardly hear the traffic. We had dinner in the restaurant the first night, which was the only major disappointment of our stay. The pumpkin soup was okay, but the main course (duck) was dry and had little taste. Needless to say we opted to eat elsewhere the second night. The breakfast, however, was very, very good - among the best I have seen in a hotel. The same goes for the wifi, which was very fast and reliable. Impressive! The small spa area did not offer much choice - having two different saunas in such a small area seems a bit much. I would have replaced one with a hot tub, but that is personal preference of course. Overall, it was a very nice stay, and we will definitely consider Alsterkrug the next time we visit Hamburg.

Dear Mrs Rasmussen, dear Mr Rylander,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We are sorry that you weren't totally satisfied with your dinner in our restaurant and please be certain that this is not our hotel standard.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Rigtig lækkert ophold (ligesom de 2 andre gange vi har besøgt jer) meget venligt personale
 23.11.2016
Nydeligt hotel, fine værelser med en god størrelse, lækker mad og service. Vi vender tilbage.

Dear Mrs Schødt, dear Mr Lindhardt,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Lidt skuffet.
15.11.2016
Vi har boet her tidligere, lidt skuffet i forhold til tidligere besøg.

Dear guests Moeller/Olessen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Ganske udemærket.
 14.11.2016
Dejligt hotel med gode busforbindelser til centrum. Havde måske lidt problemer med 'kein textil' saunaen - skulle vi nok have vist på forhånd. Man kunne også overvejes hvor der ryges - det er ulækkert at kunne lugte det indenfor.

Dear Mr & Mrs Garbøl-Andersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Better than last time
 13.11.2016
Meal in restaurant was excellent, with good service. At breakfast, I was pleased to find near-boiling water (unlike last time) so it was possible to make a good pot of tea. And I like the fact that you have loose tea of various kinds, rather than bags.

Dear Mr Collins,

Thank you for completing the survey regarding your recent stay at our property.
We are glad that you enjoyed your stay and that you were completely satisfied with our breakfast this time.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Godt hotel med rigtig god betjening og service
 09.11.2016
Godt hotel med rigtig god betjening og service. Der var dog lidt trafikstøj fra vejen. Hotellet ligger lidt udenfor centrum, men der er gode bus og metro forbindelser direkte fra hotellet. Med i opholdet var gratis bus/metrokort alle dagene, så transport ind til byen var nemt.

Dear Mrs Madsen, dear Mr Hendriksen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Behageligt
 08.11.2016
Rigtig dejligt hotel i en hyggelig atmosfære, med lækker tilhørende restaurant. Bemærk dog man skal være nøgen spa'en, og det udelukkende er sauna.

Dear Mrs Christensen, dear Mr Seiersren,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Alles super
 03.11.2016
Alles super

Lieber Herr Kessel,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team


Very nice stay, great resturant
 31.10.2016
Good

Dear Mr Arndt,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Perfect
 27.10.2016
It was very nice stay in Alsterkrug.

Dear Mr Jurecka,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Fntastisk
 26.10.2016
Supergod service fra alle på hotellet, dejlige måltider, god løsning med gratis transportbilletter, som opvejede afstanden fra centrum. Skønne værelser med god komfort

Dear Mrs Hansen, dear Mr Blomster,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Weekend
 25.10.2016
A Great weekend :-)
Der manglede intet :-)
 21.10.2016
Super service. Rent og pænt. Dejlig indretning. Stille og rolige omgivelser. Nem transport til byen. God restaurant. Lækker mogenmadsbuffet.

Dear Martin & Maya,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Dejlig mad, venlig betjening, pænt og rent.
 18.10.2016
Vi nød vores ophold - dejlig mad og god service. Dejligt værelse, men savnede god belysning på soverummet.

Dear Randi & Johanne,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Et dejligt ophold.
 14.10.2016
Fin, informativ og venlig modtagelse; det nyrenoverede værelse var fremragende; værelsesservice fremragende, personlig service meget fin, hele hotellet særdeles velholdt og tiltalende. Eneste lille negative punkt var portionsstørrelser og ventetid for vor 2-gangs menu i restauranten fredag aften. Alt i alt en rigtig fin oplevelse, som vi gerne gentager.

Dear Mr. and Mrs Christensen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Super
 12.10.2016
Hyggeligt sted, super personale og fine værelser

Dear Thomas & Charlotte Quvang,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


En behagelig oplevelse.
 10.10.2016
Et meget hyggeligt hotel med behagelig stemning. Meget venligt og hjælpsomt personale.

Dear Mr & Mrs Duris,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Very nice hotel
 10.10.2016
Spent two nights at your hotel. Got good sleep. Silence rooms and good bed and pillow.

Dear Mrs Pikkarainen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Perfekt
01.10.2016
En behagelig oplevelse uden mislyde

Dear Mr & Mrs Rasmussen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


helt igennem et dejlig ophold og fin service hele vejen igennem, det eneste minus var at sengen var lovlig hård.
 28.09.2016
Behagelig modtagelse, et plus at der var fine vejledninger på DANSK, rolig hotel med gode muligheder for gå-ture og fin forbindelse med transport til centrum. Behagelig personale, man følte sig virkelig velkommen

Dear Mrs Schmidt, dear Mr Rasmussen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Dejlig hotel og personale
20.09.2016
Fine værelser, go mad dog støj fra lufthavnen fra 06.00. Dårlig net

Dear Mrs Staut, dear Mr Pedesen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Due to reconstruction works at Hamburg airport, one runway had to be changed for a short period of time. We apologize for the inconveniences caused.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Rigtig dejligt ophold
 20.09.2016
Min svigerinde og jeg havde købt et weekend-ophold til os selv og vores mødre. Opholdet indfriede alle vores forventninger og mere til. Det var nemt at komme til centrum med bus og tog, efter at have modtaget detaljeret information om dette fra hotellet. Morgenmaden var meget lækker, og det var ikke svært at få bord, selv om restauranten var godt besøgt om morgenen. Vi spiste i restaturanten en af aftenerne, da det var inkluderet i opholdet. Vi kunne vælge mellem to forretter og to hovedretter, og alle retter var lækre. Så alt i alt et dejligt ophold.

Dear family Ottensen,

Thank you for completing the survey regarding your recent stay at our property and your positive feedback.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Very comfortable and convenient to the airport
 19.09.2016
When we arrived we were very pleased that lunch was served late, after 15:00, at the hotel restaurant. We were used to restaurants closing down between 14:00 and 17:00. When it came time for dinner my daughter was so exhausted that we ordered room service and it arrived very fast. The beds were comfortable and when we checked out the staff at the front desk even helped us out by ordering a cab ride to the airport. This was just another addition to the friendly service we had been receiving.

Dear Mr & Ms McPeek,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Prima Hotel
 18.09.2016
Alles o.k.

Liebe Gäste Pillasch,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team


Dejligt hotel med venligt personale og god beliggenhed
 11.09.2016
Dejlgt hotel med god service og beliggenhed.

Dear Mrs Ebbesen, dear Mr Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


nice room in nice neighborhood
 10.09.2016
Located in a beautiful neighborhood with canals and parks. 15 minute walk to the U- bahn is like walking through a park . I did not try the restaurant. Good and varied breakfast and nice rooms.

Dear Mr Versland,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


war alles bestens.
 05.09.2016
gut.

Liebe Gäste Meinke,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unsere Gäste, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team


Very, very enjoyable
 04.09.2016
The reception was very welcoming and I especially enjoyed the waiters and their service in the garden restaurant.

Dear Mrs Lahey, dear Mrs Press,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
As we gather from your rating you weren't completely satisfied with your internet connection. Would you mind sending us an email to let us know what went wrong and how we can improve?
Thank you very much in advance and if we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Fantastisk ophold
 30.08.2016
Et virkeligt fantastisk ophold er netop afsluttet, god service, meget imødekommende personale på alle poster, rigtig god mad i aftenrestauranten, og helt forrygende morgenmadsbuffet. Vi havde slet ikke lyst til at tage hjem igen 😊

Dear Mrs Ingwersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


godt ophold og super service
 29.08.2016
Vi havde 2 dejlige dage på alsterkrug hotellet. Dejlig tæt på centrum og udstyret med billetter til transport, var det let at komme rundt. Helt sikkert et sted vi kunne besøge igen.

Dear Mr & Mrs Dømmestrup,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Lovely hotel
 29.08.2016
Very friendly staff, clean rooms, good beds, fine dinner, excellent breakfast. A little noise from the street nearby. Close to public transport and very convenient with the Hamburg Travelcard

Dear Mrs Mortensen, dear Mrs Weeter,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Perfect hotel for sightseeing in Hamburg.
 29.08.2016
Bus stop outside the door, perfect when you have been shopping or walking all day in the city. We got a bus/U-bahn card so we could travel across the city - very good. Aircondition in the rooms, wonderful when temperature outside is 30-35 degrees high. Menu was good, but we would like some small sandwiches or something for the eveningtea or coffee.

Dear Mrs Gustafsson, dear Mr Johanssen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Vidunderligt
 28.08.2016
Vi fejrede vores 10 års bryllupsdag med et dejligt ophold på Best Western Premier Alsterkrug i Hamborg. Vi havde 2 overnatninger på et lækkert værelse og nød den lækre welnessafdeling ❤️ Det var et helt vidunderligt ophold med lækkert mad og et smilende og hjælpsomt personale. Vi kan varmt anbefale dette Hotel og vi kommer gerne selv igen 😊

Dear Mr & Mrs Pedersen,

Congratulations again on your 10th wedding anniversary and thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Very good
 26.08.2016
Very nice hotel, clean, friendly personnel, nice restaurant, very good breakfast (except for the bacon )

Dear Mr Kooreman,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


A reasonable anonymous hotel - could be anywhere
 24.08.2016
I'm afraid I shall remember, if anything, my attempt to make tea at breakfast with the lukewarm water provided.

Dear Mr Collins,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
As we gather from your rating, we couldn't completely satisfy you with our breaktfast buffet. Would you mind sending us an e-mail to tell us what we can do better in particular? What did you miss there? How can we make it more attractive for you? Thank you very much in advance and if we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Igen et dejligt ophold
 23.08.2016
Super lækkert hotel lige ved siden af lufthavnen og med to buslinjer lige udenfor døren. Hotellet giver gratis befordring til offentlig transport hvilket er genialt i Hamburg. Der ligger S/U bahn station indenfor gå-afstand og ellers kører bussen til en større station. Samlet tager det ca. 20-30 minutter at komme fra hotellet til eks. Jungfernstieg :)

Dear Mr Andersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


very pleasant
 21.08.2016
good front desk manager

Dear Mrs van Berkel,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


N/a
 02.08.2016
Outside parking insufficient Don't like the squeeze soap bottles in the bathroom Who knows who touched them before Difficulty to get printout of bill at 5am Hotel room was advertised with garden view: really not much of a garden!

Dear Mr Boysen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Gut
 13.07.2016
Gut

Liebe Frau Dunø, lieber Herr Madsen,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unsere Gäste, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team

Super service og dejlig mad
 13.07.2016
Super

Dear Mr & Mrs Lauridsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at +49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Chamerende hotel
 12.07.2016
Dejligt tjekket hotel, god service og let adgang til Hamburg city. Perfekt til vores 3 dags ophold.

Dear Mrs Bredahz, dear Mr Larsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


moderne værelse, kundeorienteret personale
 10.07.2016
Støjisolerende vindue, moderniseret badeværelse, flot tv og ny kaffemaskine = lækkert værelse. God service overalt hvor man mødte personale og bad om hjælp. Find velkomstpakke med gratis bus/togkort og relevante informationer. Fantastisk morgenbord, 2 retters menu var madmæssig noget sparsom

Dear Mr & Mrs Vinter,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Dejligt hotel med smilende værter
 05.07.2016
Dejligt hotel med smilende værter. Godt værelse, der var alt man havde brug for Helt klar et sted vi gerne vi være igen

Dear Mrs Rendtslev, dear Mr Nielsen,

Thank you for completing the survey regarding your recent stay at our property and your compliments.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Dejligt ophold og venligt personale
29.06.2016
Fint ophold med højt serviceniveau, dog var temperaturen på værelset ret høj og vi formåede ikke at regulere den.

Kære Jesper, Oscar & Camilla,

Tak, fordi du udfyldte spørgeskemaet vedrørende dit nylige ophold hos os.

Vi sætter stor pris på at have dig som kunde, og din feedback er vigtig for os. Ved at fortælle os, hvad du godt kunne lide ved dit ophold, og hvordan vi kan gøre det bedre, hjælper du os med at give dig og andre gæster en førsteklasses oplevelse fremover. Vi håber, at du kommer tilbage, og vi glæder os til at se dig igen.

Hvis der er noget, jeg kan hjælpe dig med fremover, er du velkommen til at kontakte mig på -49 40 51 30 30.

Endnu en gang tak, fordi du tog dig tid til at udfylde spørgeskemaet.

Venlig hilsen
Din Alsterkrug Team
Our stay was comfortable and the location was close to the airport.
 27.06.2016
The hotel was modern, very clean and we were happy the hotel was air conditioned. Staff was wonderful and spoke English very well which was helpful to us non-German speakers! The taxi service was also excellent!

Dear Mr and Mrs Amsterburg,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
It is my pleasure to share your kind words with all of our colleagues and if we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30.
We hope you will come back and see us again soon and we wish you a pleasant weekend!

Best wishes,
Your Alsterkrug Team


hr
 22.06.2016
Gut

Liebe Frau Haas, lieber Herr Udengaard,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team


Et behageligt ophold og en god service
 20.06.2016
Jeg savner dog et par kapsler kaffe om dagen, når værelset bebos af 2 personer. Vi var særdeles glade for kortet til fri transport med de offentlige transportmidler. Jeg havde desværre ikke tid til at anvende SPA og fitnessområdet, men måske en anden gang.

Dear Mr & Mrs Holm,

Thank you for completing the survey regarding your recent stay at our property and your compliments.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Helt fantastisk
 20.06.2016
Alt hat været fint og godt. Vi kan kun give jer vores bedste anbefalinger. Det var en stor oplevelse, og vi kommer meget gerne igen en anden gang.

Dear Mrs Villefranke, dear Mr Jensen

Thank you for completing the survey regarding your recent stay at our property and your compliments.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of any assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


This is an exceptional property. Everything is pristinely clean and well-tended.
 19.06.2016
As I said earlier everything is close to perfection except for the absence of air conditioning.

Dear Mr Rolland,

Thank you for your positive rating as well as your compliments in regard to your recent stay!
We truly appreciate your kind words and it is our pleasure to share them with all of our colleagues.
Hopefully, you enjoyed your time in Hamburg and you had the chance to work effectively in a relaxed atmosphere.
According to availability, we will try to give you a room including an air-conditioning next time to make you feel more comfortable.
We hope to see you again very soon and we wish you a pleasant weekend!

Best wishes,
Your Alsterkrug Team

pensionist
 18.06.2016
alles is gut

Liebe Frau Hangstrup, lieber Herr Cramer,

vielen Dank, dass Sie bei uns zu Besuch waren und Ihren letzten Aufenthalt im Alsterkrug Hotel bewertet haben.
Wir freuen uns über Ihr positives Feedback und sind froh, dass Ihnen die Zeit in Hamburg gefallen hat.
Wenn Sie wieder einmal die Hansestadt besuchen möchten, sind Sie bei uns herzlich willkommen!

Mit freundlichen Grüßen vom Alsterlauf,
Ihr Alsterkrug Team

Havde rigtig dejlig opold
 17.06.2016
Gode værelser. Rigtig god mad og betjening. Også god skriftlig vejledning på bus, U bahn kørsel. Anbefaler jer gerne til venner og bekendte.

Dear Mr & Mrs Jensen,

We hope you had a safe journey back home and we are glad that you have been our guests.
It's important to us to share our philosophy of hospitality and personal service, so thank you very much for your positive feedback as well as your recommendation!
Hopefully, you had a great time in Hamburg and we look forward to welcoming you again soon!

Best wishes,
Your Alsterkrug Team
Enorm god service - fint værelse.
16.06.2016
Helt uventet modtog vi gort til gratis transport i hele byen og køreplan til aktuelle steder hen og hjem til hotellet - meget brugbart . Personalet i restauranten og receptionen var utrolig søde og hjælpsomme. Meget hyggeligt hotel og afstanden til byen var intet problem med let og gratis transport - vejledning på dansk - flot !

Dear Mr & Mrs Dammand,

Thank you very much for your kind words and the positive rating regarding your recent stay.
We are glad that you have been our guests and that you enjoyed your time in Hamburg!
As a family-run private hotel we attach great importance to hospitality and personal service that's why we truly appreciate your compliments!
In case you need any assistance in planning your next trip to our beloved Hanseatic city, please do not hesitate to contact us.
We look forward to welcoming you again!

Sunny wishes,
Your Alsterkrug Team
Nice hotel with friendly staff
 14.06.2016
Very friendly staff

Dear Mr Plovsing,

Thank you for the positive review of our hotel!
As a family-run private hotel we attach great importance to hospitality and personal service and we are glad that you enjoyed your stay.
In case you need any assistance in planning your next trip to Hamburg, please do not hesitate to contact us.
We hope to see you again very soon.

Best wishes,
Your Alsterkrug Team

Tilfredsstillende med små mangler
09.06.2016
Alt i alt rigtig fint. Bestille på Sweetdeal og det var fint, dog havede jeg en anden forventning til hotellets ydre udsende, iforhold til billeder fra sweetdeal. Rigtig god og høflig betjening. Maden var ok, dog lidt for meget stegt kyllinge bryst om aften. Morgenmadens udvalg var rigtigt fint, dog alt for tørt brød. Fik hjælp til at komme finde frem til vores koncert om aften i reservationen, tak. Værelserne var fint rene, manglende kun shampoo i brugseren.

Dear Mr Winther, dear Mr Didriksen,

Thank you for having been our guests and for taking the time to share your feedback with us.
We hope you had a safe journey back home and that you enjoyed your time in Hamburg.
As a family-run private hotel we attach great importance to personal service and hospitality that's why we appreciate your compliments. We are sorry that you weren't totally satisfied with our breakfast buffet. Please be certain that this is not our hotel standard and we hope to welcome you back to our hotel very soon to convince you of our quality once again!

Best wishes,
Your Alsterkrug Team
Ok fint
07.06.2016
Dejligt

Dear Mr Samsøe, dear Mr Rasmussen,

Thank you for the great rating regarding your recent stay at the Alsterkrug Hotel!
We are glad that you have been our guests and we hope you had a safe journey back home.
If you like to visit Hamburg again or to work effectively in a relaxed atmosphere, you are always welcome at the Alsterkrug Hotel.
It would be a pleasure to see you again soon and we wish you a great weekend!

Best wishes,
Your Alsterkrug Ream

En god oplevelse
 07.06.2016
Lækkert, pænt og rent hotel. Meget flinke og imødekommende personaler. Super morgenmad. Et godt sted hvis man vil udforske Hamborg, hvor bussen kører lige uden for døren. Vi vil helt sikkert gerne komme igen.

Dear Mr Christensen, dear Mrs Andersen,

Thank you for your kind words and the positive rating.
We are happy that you felt comfortable at the Alsterkrug Hotel and we hope you had the chance to visit a lot of Hamburg's beautiful spots. If not and you wish to visit this city again, you are always welcome to stay with us! In case you need any advise, please let us know and we will help you out.
Thanks again for all your compliments and we are looking forward to welcoming you in the near future!

Warmest wishes and a pleasant weekend,
Your Alsterkrug Team
Rigtigt godt!
 06.06.2016
Dejligt hotel, mulighed for at vi kunne sidde sammen (8 pers.) både inde og ude. Det tog kort tid at komme til Hamburg, bus lige udenfor hotellet, der kørte til U-banen. Bus-/togkort var med i prisen, så det var nemt. Fin beskrivelse af, hvor vi skulle stå af. Dem to-retters menu, der var med i købet, var ganske udemærket, men Classic Sandwich var meget brød og ikke ret meget kylling. Pænt og rent både på værelserne, såvel som inde og ude. I skal se lidt på oversættelsen.... Under restaurant spørgsmål, spørger I til "fodring"... og under "køn" står der "kone"..., syntes at "kvinde" lyder pænere 😀

Dear Mr & Mrs Rasmussen,

Thank you very much for having been our guests and for your great feedback! We are glad that you had a great time in Hamburg and that you enjoyed your stay at the Alsterkrug Hotel.
As a family-run private hotel we attach great importance to our philosophy of personal service and hospitality so we truly appreciate your kind words!
If we can be of any assistance in planning your next trip to Hamburg, please do not hesitate to contact us!
We are looking forward to welcoming you again and we wish you a pleasant weekend!

Sunny wishes,
Your Alsterkrug Team
It is always a pleasure to stay in your fine hotel.
 02.06.2016
As always, every member of your staff with whom we had any contact was courteous, friendly, and efficient. The facilities are excellent, with the sole exception of the inadequate outdoor parking space. The garage, of course, is available but it is somewhat difficult to maneuver a large vehicle (we had rented an Opel Zafira) between the columns.

Dear Robert & Sigrid Adler,

Thank you very much for completing our guest survey regarding your last stay at our property. We hope you had a good time and enjoyed your stay in Hamburg.

We are glad that we got a feedback from you to improve our service and quality constantly. Thank you for the great complements to our staff!

You mentioned the parking situation – unfortunately this is a little bit tricky… we offer outdoor parking space free of charge so it’s “first come first serve”. But we do understand your concerns and apologize for the inconvenience.

We are looking forward to welcome you again and wish you a great time.

Best regards from Hamburg
Your Alsterkrug team