Very nice stay
12.09.2017
- Very welcoming staff
- Nice to go to the spa
- Very good restaurant
- Bus available to go to Hambourg
I enjoy staying here - quiet rooms and a good breakfast. Pity that the room did not have ventilation or airconditioning.
Very good place! Only point of attention was the wifi when you need to connect more than one device.
Everything were ok. Just did the towels get changed even thoug the note i the bathroom said otherwise and we were only there for two days. This is not nessecary.
Was very good experience
24.08.2017
I will use it again
Fint sted med god forbindelse til centrum, fik udførlig guide til offentlig transport fra hotellet.
We were Bert satisfied with our stay at In your hotell and in Hamburg.
Rent og pænt og nemt at komme til og fra
09.08.2017
Venlig og god service. Vi har været der flere gang. En ting i burde forny er jeres morgen brød. Det er tørt og kedeligt uden smag.
I simply adore this hotel conveniently located with all amenities and nice staff !
07.08.2017
By far one of the best BW hôtels in the world and I stayed at many !
We were on a family birthday trip/vacation. The service and food was great. We really enjoyed our stay.
Absolut et sted vi har lyst at komme til igen
16.07.2017
Service i top.
Behageligt personale.
Bus- og togforbindelser fungerer ift centrum
Rigtig godt ophold
15.07.2017
Mødte meget venligt personale, der startede med at give os alle de oplysninger vi havde brug for, uden at vi selv skulle spørge om noget.
Home beyond Home
23.05.2017
I always feel at home when in BW Alsterkrug. Everything starting from the etiquette of the staff to the usability of the rooms and the food is great. Worth the price, and definitely the best hotel in a 5 km radius. I also love the fact that they give you a public transport pass that makes life so much easier on longer stays in Hamburg. The location is perfect as well, right next to the river and there's a great running track next to it. Very relaxing. The hotel is not a concrete cuboid like most modern hotels. It maintains it's history and traditional look, which i appreciate.
Would definitely recommend this hotel to both Business and Vacation travelers.
En super weekend
22.05.2017
Der er god atmosfære og en fin betjening.
The ideal hotel for your trip in Hamburg.
10.05.2017
Excellent place to stay for every purpose, very quiet, comfortable, with a lot of services and facilities in the nearby. Highly recommended!
Superhyggeligt!
25.04.2017
Vi har haft et super dejlig og afslappende weekend på Alsterkrug hotellet. Rent, dejlig og bekvemt med engelsk talende personale. Thumbs up!
Nice stay and hospitality!
24.04.2017
Location and services offered were really good.
En skøn og behagelig oplevelse
22.04.2017
En dejlig og afslappet stemning i flotte omgivelser.
The rooms was great and I didn't noties any noice from the street at all.
et helt ok hotel
15.04.2017
ved godt at det var et" Godt deal" tilbud vi fik men den aftensmad som vi fik den ene aften var temlig fantasiløst og intetsigende klart under forventning.
excellant and the ambience was great
Good and comfortable
10.04.2017
only negative point: 5 euro for a bottle of water in the room seems too much
Easy, clean. Good food
07.04.2017
I really like staying at the Alsterkrug. I like the size of the rooms. The cleaness. I enjoy the breakfast and especially dinner at the restaurant. My compliments to the kitchen chef. What I miss is the iron board and iron in the room. It's a little extra time, asking for this each time I stay with you. Check in, check out is easy.
Dejligt ophold.
04.04.2017
Dejligt hotel, ikke så langt fra U-bahn. Dejligt område hotellet ligger i ,åen-floden er rigtig dejlig især forår og sommer.
An average hotel.
31.03.2017
I stayed 7 nights in the hotel.
Personnel could be more friendly. One day no towels. Noisy with open window due to traffic. Painting activities woke me up at 07:00.
Room was clean, bed was good
All worked as expected. Great place for a short business trip
19.03.2017
Was a short stay during a business trip for one night and all was fine. Great service, a good night sleep and excellent breakfast
Rolig omgivelser, behagelig personale, god placering
15.03.2017
Rigtig god service, personale kunne tale engelsk og var meget høflig, rigtig god mad, høj standart,
Venlig personale, god betjening og virkelig hjælpsomme. Værelserne var fine og rene og om aftenen have de været rundt med et stykke godnat-chokolade til alle. Vildt sødt.
Fint tilprisen
01.03.2017
Fint til prisen, men ikke nok kaffe på værelset. Det er utilstrækkeligt når der ikke fyldes op dagligt.
Det vllle have været dejligt med jacuzzi i spa afdelingen.
Dejligt hotel og dygtig personale
21.02.2017
Kommer gerne igen
good service, professionel
17.02.2017
Professionel at the reception,
Good and fast service at your tabel
Clean rooms
Super opmærksomt personale og lækker mad god service. Er så er der fornuftige priser
Something special
21.01.2017
there're no words to describe this hotel.. from the staff to room and restaurant, all were perfect. But the top that no one can expect was the "goodnight" candies that I found in room.
Hope to come again like tourist soon as possible
Everything works smoothly
13.01.2017
Clean, good and fast service, good breakfast and dinning, nice staff. Everything works smoothly. One small remark, the used coffee cup from the day before was still in my room the following day. I recommend that the used cup is substituted by a new and clean cup.
Pleasant and quite
08.01.2017
Pleasant and non eventful
dejlig juleferie
04.01.2017
Super god og smilende personale, mega lækkert jule/ nytår menuer, god beliggenhed. Vi kommer igen i julen 2017, for 3. Gang. Kan bestemt anbefales
God velkomst, venlig betjening, rigtig god middag og morgenmad, samt hyggelige værelser
23.12.2016
Hotellet ligger meget centralt, P parkering på og ved hotellet, busstoppested lige ved hotellet og i vores ophold på 3 dage havde vi fri transport til tog og bus.
Fint til overnatning, intet ekstra
22.12.2016
Vi boede der to nætter på et fint værelse. Morgenmaden der fulgte med var også godkendt. Forholdsvis tæt på indkøb og godt placeret i forhold til offentligt transportmiddel.
Under middagen var betjeningen ikke særlig god. Tjernerne havde slet ikke føling med gæsterne. Få gratis parkeringspladser ved hotellet, så vi var nødt til at betale 15euro per nat for parkering i deres kælder.
Dejligt hotel lidt udenfor centrum
21.12.2016
Hotellet er nemt at komme til fra Danmark. Gode parkeringsforhold på gaden. Stilfærdigt område. Venligt og imødekommende personale. Hovedpuderne er en skuffelse - de store er alt for bløde, og de små er alt for hårde... Ellers et dejligt værelse og god morgenbuffet.
Nespressomaskinen var lidt i stykker, så det krævede virkelig fingersnilde at få en kop... Værdiboxen kunne vi heller ikke aktivere, men vi bad ikke om hjælp.
Det er nemt at komme ind til centrum med offentlig transport. Vi havde et 'transportpas' med i prisen, og det fungerede upåklageligt.
Reception okay.
Bar, not okay - Staff present but "not present"
En rigtig dejlig optakt til den kommende jul!
15.12.2016
Rent og pænt værelse. God og meget velsmagende middag. Lækker og rigelig morgenbuffet. Venlig og hjælpsom personale. Alt i alt et dejligt ophold.
Alsterkrug Hotel Hamburg
14.12.2016
God service
Værelse over middel med god plads og indretning.
Morgenmad ordinær.
Vores velfungerende juletradition med Hotel Alsterkrug og Julemarkeder i Hamborg
12.12.2016
Fint, fint ophold på Hotel Alsterkrug, hvor vi er kommet flere gange. Oftest i forbindelse med vores årlige juletur til Hamborg, hvor vi bruger et par dage på at juleshoppe og gå på flere af Hamborgs rigtige julemarkeder.
Hotellet er nemt at finde og det fungerer super godt med billet til busser, der holder lige ved hotellet og u-Bahn, så man ikke skal spekulere på at finde parkering til bilen.
Very nice stay, all employees were kind, helpful and knowledgeable
02.12.2016
Excellent place to stay.
Rigtig god service
24.11.2016
Vi havde et skønt ophold på hotellet. Vi fik rigtig god service fra personalet.
Morgenmaden var ikke noget at skrive hjem om, men udvalget var fint. Nok bare min mund, der ikke harmonere med det tyske :-)
Dejlige værelser og nemt at parkere.
Alt i alt en rigtig dejlig oplevelse
Wonderful stay at Alsterkrug
24.11.2016
Very friendly service at the front desk, especially Lisa (I think that was her name). We were originally given a room with twin beds, but Lisa managed to move us to a room with a double bed instead.
The rooms were clean, well sized and tastefully furnished. Our window faced a busy road, but with the windows closed we could hardly hear the traffic.
We had dinner in the restaurant the first night, which was the only major disappointment of our stay. The pumpkin soup was okay, but the main course (duck) was dry and had little taste. Needless to say we opted to eat elsewhere the second night.
The breakfast, however, was very, very good - among the best I have seen in a hotel. The same goes for the wifi, which was very fast and reliable. Impressive!
The small spa area did not offer much choice - having two different saunas in such a small area seems a bit much. I would have replaced one with a hot tub, but that is personal preference of course.
Overall, it was a very nice stay, and we will definitely consider Alsterkrug the next time we visit Hamburg.
Rigtig lækkert ophold (ligesom de 2 andre gange vi har besøgt jer) meget venligt personale
23.11.2016
Nydeligt hotel, fine værelser med en god størrelse, lækker mad og service. Vi vender tilbage.
Vi har boet her tidligere, lidt skuffet i forhold til tidligere besøg.
Ganske udemærket.
14.11.2016
Dejligt hotel med gode busforbindelser til centrum. Havde måske lidt problemer med 'kein textil' saunaen - skulle vi nok have vist på forhånd.
Man kunne også overvejes hvor der ryges - det er ulækkert at kunne lugte det indenfor.
Better than last time
13.11.2016
Meal in restaurant was excellent, with good service. At breakfast, I was pleased to find near-boiling water (unlike last time) so it was possible to make a good pot of tea. And I like the fact that you have loose tea of various kinds, rather than bags.
Godt hotel med rigtig god betjening og service
09.11.2016
Godt hotel med rigtig god betjening og service. Der var dog lidt trafikstøj fra vejen. Hotellet ligger lidt udenfor centrum, men der er gode bus og metro forbindelser direkte fra hotellet. Med i opholdet var gratis bus/metrokort alle dagene, så transport ind til byen var nemt.
Rigtig dejligt hotel i en hyggelig atmosfære, med lækker tilhørende restaurant. Bemærk dog man skal være nøgen spa'en, og det udelukkende er sauna.
Very nice stay, great resturant
31.10.2016
Good
It was very nice stay in Alsterkrug.
Supergod service fra alle på hotellet, dejlige måltider, god løsning med gratis transportbilletter, som opvejede afstanden fra centrum. Skønne værelser med god komfort
Der manglede intet :-)
21.10.2016
Super service. Rent og pænt. Dejlig indretning. Stille og rolige omgivelser. Nem transport til byen. God restaurant. Lækker mogenmadsbuffet.
Dejlig mad, venlig betjening, pænt og rent.
18.10.2016
Vi nød vores ophold - dejlig mad og god service.
Dejligt værelse, men savnede god belysning på soverummet.
Et dejligt ophold.
14.10.2016
Fin, informativ og venlig modtagelse; det nyrenoverede værelse var fremragende; værelsesservice fremragende, personlig service meget fin, hele hotellet særdeles velholdt og tiltalende. Eneste lille negative punkt var portionsstørrelser og ventetid for vor 2-gangs menu i restauranten fredag aften.
Alt i alt en rigtig fin oplevelse, som vi gerne gentager.
Hyggeligt sted, super personale og fine værelser
En behagelig oplevelse.
10.10.2016
Et meget hyggeligt hotel med behagelig stemning. Meget venligt og hjælpsomt personale.
Very nice hotel
10.10.2016
Spent two nights at your hotel. Got good sleep. Silence rooms and good bed and pillow.
En behagelig oplevelse uden mislyde
helt igennem et dejlig ophold og fin service hele vejen igennem, det eneste minus var at sengen var lovlig hård.
28.09.2016
Behagelig modtagelse, et plus at der var fine vejledninger på DANSK, rolig hotel med gode muligheder for gå-ture og fin forbindelse med transport til centrum.
Behagelig personale, man følte sig virkelig velkommen
Dejlig hotel og personale
20.09.2016
Fine værelser, go mad dog støj fra lufthavnen fra 06.00. Dårlig net
Rigtig dejligt ophold
20.09.2016
Min svigerinde og jeg havde købt et weekend-ophold til os selv og vores mødre. Opholdet indfriede alle vores forventninger og mere til. Det var nemt at komme til centrum med bus og tog, efter at have modtaget detaljeret information om dette fra hotellet. Morgenmaden var meget lækker, og det var ikke svært at få bord, selv om restauranten var godt besøgt om morgenen. Vi spiste i restaturanten en af aftenerne, da det var inkluderet i opholdet. Vi kunne vælge mellem to forretter og to hovedretter, og alle retter var lækre. Så alt i alt et dejligt ophold.
Very comfortable and convenient to the airport
19.09.2016
When we arrived we were very pleased that lunch was served late, after 15:00, at the hotel restaurant. We were used to restaurants closing down between 14:00 and 17:00. When it came time for dinner my daughter was so exhausted that we ordered room service and it arrived very fast.
The beds were comfortable and when we checked out the staff at the front desk even helped us out by ordering a cab ride to the airport. This was just another addition to the friendly service we had been receiving.
Dejligt hotel med venligt personale og god beliggenhed
11.09.2016
Dejlgt hotel med god service og beliggenhed.
nice room in nice neighborhood
10.09.2016
Located in a beautiful neighborhood with canals and parks. 15 minute walk to the U- bahn is like walking through a park . I did not try the restaurant. Good and varied breakfast and nice rooms.
war alles bestens.
05.09.2016
gut.
Very, very enjoyable
04.09.2016
The reception was very welcoming and I especially enjoyed the waiters and their service in the garden restaurant.
Fantastisk ophold
30.08.2016
Et virkeligt fantastisk ophold er netop afsluttet, god service, meget imødekommende personale på alle poster, rigtig god mad i aftenrestauranten, og helt forrygende morgenmadsbuffet. Vi havde slet ikke lyst til at tage hjem igen
godt ophold og super service
29.08.2016
Vi havde 2 dejlige dage på alsterkrug hotellet.
Dejlig tæt på centrum og udstyret med billetter til transport, var det let at komme rundt.
Helt sikkert et sted vi kunne besøge igen.
Very friendly staff, clean rooms, good beds, fine dinner, excellent breakfast. A little noise from the street nearby. Close to public transport and very convenient with the Hamburg Travelcard
Perfect hotel for sightseeing in Hamburg.
29.08.2016
Bus stop outside the door, perfect when you have been shopping or walking all day in the city. We got a bus/U-bahn card so we could travel across the city - very good.
Aircondition in the rooms, wonderful when temperature outside is 30-35 degrees high.
Menu was good, but we would like some small sandwiches or something for the eveningtea or coffee.
Vi fejrede vores 10 års bryllupsdag med et dejligt ophold på Best Western Premier Alsterkrug i Hamborg. Vi havde 2 overnatninger på et lækkert værelse og nød den lækre welnessafdeling ❤️ Det var et helt vidunderligt ophold med lækkert mad og et smilende og hjælpsomt personale. Vi kan varmt anbefale dette Hotel og vi kommer gerne selv igen
Very nice hotel, clean, friendly personnel, nice restaurant, very good breakfast (except for the bacon )
A reasonable anonymous hotel - could be anywhere
24.08.2016
I'm afraid I shall remember, if anything, my attempt to make tea at breakfast with the lukewarm water provided.
Igen et dejligt ophold
23.08.2016
Super lækkert hotel lige ved siden af lufthavnen og med to buslinjer lige udenfor døren. Hotellet giver gratis befordring til offentlig transport hvilket er genialt i Hamburg. Der ligger S/U bahn station indenfor gå-afstand og ellers kører bussen til en større station. Samlet tager det ca. 20-30 minutter at komme fra hotellet til eks. Jungfernstieg :)
Outside parking insufficient
Don't like the squeeze soap bottles in the bathroom
Who knows who touched them before
Difficulty to get printout of bill at 5am
Hotel room was advertised with garden view: really not much of a garden!
Super service og dejlig mad
13.07.2016
Super
Chamerende hotel
12.07.2016
Dejligt tjekket hotel, god service og let adgang til Hamburg city. Perfekt til vores 3 dags ophold.
moderne værelse, kundeorienteret personale
10.07.2016
Støjisolerende vindue, moderniseret badeværelse, flot tv og ny kaffemaskine = lækkert værelse. God service overalt hvor man mødte personale og bad om hjælp.
Find velkomstpakke med gratis bus/togkort og relevante informationer.
Fantastisk morgenbord, 2 retters menu var madmæssig noget sparsom
Dejligt hotel med smilende værter
05.07.2016
Dejligt hotel med smilende værter.
Godt værelse, der var alt man havde brug for
Helt klar et sted vi gerne vi være igen
Dejligt ophold og venligt personale
29.06.2016
Fint ophold med højt serviceniveau, dog var temperaturen på værelset ret høj og vi formåede ikke at regulere den.
Our stay was comfortable and the location was close to the airport.
27.06.2016
The hotel was modern, very clean and we were happy the hotel was air conditioned. Staff was wonderful and spoke English very well which was helpful to us non-German speakers! The taxi service was also excellent!
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.
Best wishes,
Your Alsterkrug Team