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Reservierung unter +49 (0)40 513 030

Services & children

Children & Kids

We are happy to provide baby and children's beds free of charge.
Children up to 12 years sleep in the parents' bed free of charge.

If an extra bed is required, an upgrade in the Executive room category is required.
For an extra bed, we only charge the category surcharge for children up to the age of 12.

For children from the age of 13 we charge an additional € 20.00 per night including breakfast.


We offer the following services to hotel guests:

  • Free ticket for Hamburg public transport (HVV)
  • Espresso machine in your hotel room
  • Use of our alsterSPA
  • Bathrobes provided in your room
  • Room service offering delicious hot food until 23:00
  • Free internet access in the foyer
  • Ironing service (fee payable)
  • Dry-cleaning service (fee payable)
  • Laundry service, Monday to Friday (fee payable)
  • Free high-speed wireless internet available throughout the hotel
  • Room service throughout the day (until midnight) for our guests
  • Ticket and travel arrangement service
  • We accept post for our guests
  • Photocopying service (charged by the copy)
  • Secretarial service (fee payable)
  • In-house massage service (fee payable)
  • Bureau de change service
  • Luggage service - porter
  • Free hotel safe
  • Free child bed/cot (for children up to 12 years old)
  • Childcare (must be arranged in advance; fee payable)
  • Magazines available
  • Free newspapers available
  • Arrangement of rental car

Payment methods

All Best Western Hotels in Germany accept cash, American Express, Mastercard, debit card, Diners Club and Visa.

Our staff speak the following languages

German, English

Important note

Pets are very welcome to stay with us. (€15.00 per night and ony one pet per room)

Check IN: from 3:00 pm

Check OUT: until 11:00 am


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