Arrival
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Reservierung unter +49 (0)40 513 030

Reviews

Using TrustYou, thousands verified reviews from various internet portals such as TripAdvisor, HolidayCheck, HRS, etc. are gathered. As a result we get a total independent evaluation of how customers rate us in the internet.

Your opinions and suggestions are very important to us and will help to improve the quality and service constantly.

96%
Recommendations
Rating portal Reviews Quantity
TrustYou Survey
(4.38/5)
1144
HolidayCheck
(5.4/6)
1140
Google
(4.4/5)
439
Booking.com
(8.5/10)
273
Trip Advisor
(9.0/10)
220
Hotel.de
(8.0/10)
160
Expedia
(4.2/5)
155
Ab-in-den-Urlaub
(4.3/5)
124
Travelocity.com
(4.2/5)
124

Reviews by our guests in detail

Service
Wellness Area
Breakfast
Food
Room
WiFi

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What our guests say

miniferie
19.05.2018
5 gang her på hotellet, og vi nyder at være her
Dejligt hotel med venlig personale
14.05.2018
Dejligt hotel. Super fin morgenmad. Pæne værelser. Rent og pænt overalt. Venlig og hjæpsomt personale

Dear Mr. and Mrs. P.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
rigtig dejlig oplevelse
10.05.2018
Meget fint hotel med et godt køkken og en afslappet atmosfære.

Dear Mr. and Mrs. Jensen,

Thank you for completing the survey regarding your recent stay at our property.
We are glad to hear you had a great stay with us!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Spa er vidst lidt misvisende
10.05.2018
Med spa forstår jeg spabad og pool. Dette hotel har sauna og dampbad. Færdig slut. Det blev vi lidt skuffet over.. Ellers et fint nok hotel. Rent og pænt.

Dear Mrs. Hojmark,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Perfekt
08.05.2018
Alt fungerede upåklageligt

Dear Mrs. Hygom,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hyggeligt og tilpas centralt
08.05.2018
Hyggeligt hotel - ikke alt for stort. God betjening og fin roomservice.

Dear Mr. and Mrs. Fuchs,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt Hotel
01.05.2018
Dejligt Hotel. Fin betjening, og dejligt værelse.

Dear family Westberg,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Mr.
30.04.2018
Easy. Clean. Quiet. Good restaurant

Dear Mr. Olesen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Gut
30.04.2018
Gut

Liebe Familie Gorgus,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team
Mr M L.
28.04.2018
Nice spacious rooms, very efficient and friendly reception staff and food is good.

Dear Mr. L.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint og pænt hotel med fremragende mad
23.04.2018
Fint og rent hotelværelse. Hyggelig udendørs restaurant med fremragende mad. Lækker brunch buffet. Bus lige foran hotellet.

Dear Mr. Bøllingtoft,
Dear Mrs. Madsen,

Thank you for completing the survey regarding your recent stay at our property.
We are very pleased reading your delightful message.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rigtig hod
17.04.2018
.

Dear Mrs. Melgaard,
Dear Mr. J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Perfekt i alle henseender.
15.04.2018
Venligt og imødekommende. Gode og usædvanligt pæne, velholdte og rene værelser. Ekstremt god lydisolering mod den store vej foran hotellet. 6-7 minutter i bil fra lufthavnen, og god forbindelse til Hamburg med U-Bahn (ca. 10-15 minutters gang gennem roligt villaområde). Dog temmelig varmt på værelset - aircon virkede tilsyneladende ikke.

Dear family J.,

Thank you for completing the survey regarding your recent stay at our property.
We are very pleased reading your great feedback, thank you so much!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fantastisk service
10.04.2018
Vi kan klart anbefale Alsterkrug. Værelserne er pæne og rene, maden er lækker og servicen er i top. Vi havde en rigtig venlig tjener, som ved morgenmaden spurgte til vores planer for dagen, og da vi ikke havde en specifik plan, anbefalede han os en del steder, udstyrede os med et kort og forklarede hvordan vi fandt frem. Vi fik set nogle ting og steder som vi nok ville have misset ellers. Generelt er der bare en rigtig fin service og man føler sig meget velkommen. Deres spa afdeling var til gengæld ikke helt som man kunne håbe på. Det var lidt som om der manglede noget. Men det var pænt og rent. Skulle vi komme til Hamborg igen, ville vi helt sikkert overnatte samme sted.

Dear Marianne J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Beautiful hotel, nice surroundings, good location, great staff
09.04.2018
Beautiful hotel, nice surroundings, good location, great staff. The disadvantage is the greater distance from the subway.

Dear Eliska Froschová S.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Pænt hotel med yderst imødekommende personale
08.04.2018
Super dejligt hotel og yderst imødekommende personale. Rent og pænt med personale som har humor, glimt i øjet og taler rigtig godt engelsk

Dear Kim & Vibeke,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Høj standart til en god pris.
02.04.2018
Vi købte en pakkeløsning hos Alsterkrug hotel i forbindelse med vores tur til Hamburg i påsken, og følte at vi fik meget for pengene. Pakken indeholdt to overnatninger i comfort plus værelse, morgenmad begge dage, to retters menu for to, transport rundt i Hamburg og wellness. Værelset var flot indrettet i moderne stil og havde god plads. U-banen var i gå-afstand, det samme indkøbsmulighederne, det var nemt at komme ind til Hamburg, spa-afdelingen var god, maden fantastisk og personalet smilende, venlige, søde og hjælpsomme. Vi havde på forhånd været lidt nervøse for støj fra den store vej uden for og den nærvedliggende lufthavn, men dem hørte vi ikke noget til. Alt i alt havde vi et rigtigt dejligt ophold hos Alsterkrug!

Dear Mrs. Hansen,
Dear Mrs. Christensen,

Thank you for completing the survey regarding your recent stay at our property. We are blessed reading your friendly message. Thank you so much for the kind words! We are really happy you enjoyed your stay at Alsterkrug Hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at +49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Lækkert værelse, god service og beliggenhed
01.04.2018
Super venligt personale i reception, flotte og rene værelser - god service. Hotellet lå lidt udenfor, men det var nemt med bus og u-bahn at komme ind til centrum. Hvis vi skulle give hotellet topkarakter, så skulle welness/sauna området ikke kun være for tyskere (nøgne mennesker). Både jeg, min mand og datter på 11 år ville ønske, at man skulle bruge badetøj, så området var for alle - ikke ikke kun nøgne mennesker.

Dear family Vad,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Behageligt hotel
24.03.2018
Et rart hotel med et fint værelse og gode forhold. Bredt udvalg i morgenmadsbuffetten. Det var rart, at transport ind til Hamburg var inkluderet i opholdet. Det kom dog som en overraskelse, at spaområdet var nøgenområde blandet imellem kønnene.

Dear Mrs. K.,

Thank you for completing the survey regarding your recent stay at our property. We are glad you had a pleasant stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at +49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Super
27.02.2018
God service Hjælpsom personale Super morgenbord Tæt på U Bahn Dejligt ophold for en weekend-tur

Dear Mr. Roesen,
Dear Mrs. Roesen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
dejlige rammer og god service
20.02.2018
Et super dejligt ophold med god service i nogle rigtig dejlige rammer. Vil gerne fremhæve spa området, der har nogle super dejlige rammer, og stort service niveau

Dear Mrs. Borch,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
Alt fungerede
16.02.2018
Det var specielt godt med vejledning og buskort m.v.

Dear Mr. and Mrs. Pii ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at +49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
good
16.02.2018
Restaurant , food , service very good, room comfortable good rating price/quality

Dear Mr. Nybondas,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
Great service & professionalism!
13.02.2018
Room was always clean after returning from the office. My only recommendations would be to supply slippers for walking around the room, and an iron to get the wrinkles out of shirts without having to use the laundry services.

Dear Mr. Kurowski,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Christine Häßlein
Afslapning
05.02.2018
Dejligt hotei

Dear guests Jensen & Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God oplevelse!
31.01.2018
Vi havde købt en takeoffer deal og havde derfor ikke forventet det vilde, men hotellet overraskede positivt med fine værelser, god aftensmad og god morgenmadsbuffet samt venligt personale. Eneste minus var at SPA i Tyskland åbenbart er nøgen SPA, hvilket vi ikke var forberedt på - og som vi derfor undværede i denne omgang.

Dear guests Pedersen & Hansen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Great experience
29.01.2018
Beautiful hotel with amazing staff. All amenities and service are outstanding. They go beyond standard service when they include transport tickets free of charge. Definitely looking forward to come back

Dear Mr. Loya P.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hotel med høj serviceniveau
25.01.2018
Dejligt hotel med gode nyrenoveret værelser og dejlig spa område. Personalet er meget serviceorienteret. Eneste minus er beliggenheden - et stykke fra centrum. Dog ikke noget større problem, da bussen går lige uden for hotellet og med et fri transportkort er det ok.

Dear family N. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint ophold på et dejligt hotel med god service
15.01.2018
Vi er fuldt ud tilfredse med vores ophold. Det var lige som forventet og som beskrevet i den deal vi købte. Dog blev vi lidt skuffet og Wellness området, da vi troede det var som i Danmark med spa, jacuzzi osv. Men det var heller ikke lovet - så en misforståelse fra vores sige

Dear guests ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very nice hotel.
09.01.2018
Excellent hotel located perfect to Hampton.

Dear Mr. Knudsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Ok
04.01.2018
Nice room but very warm. Would like jacuzzi or pool in the spa area. Very friendly personnel in the hotel.

Dear Mr. Lasthein,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Et rigtig dejligt ophold 15-18/12 2017
02.01.2018
Vi havde 4 dejlige dage på hotellet. Der var rigtig hyggeligt julepyntet, både inde og ude. Dejligt værelse, skønt badeværelse, dejlige omgivelser. Spa området nåede vi ikke i denne omgang, vi var for trætte da vi kom hjem fra julemarkederne. Morgenmad og aftensmaden var lækkert. Personalet var meget opmærksomme på om vi manglede noget. Gode og mange p-pladser. Offentlig transport lige over for hotellet, så det var nemt at komme ind til city. Alt i alt en rigtig god oplevelse.

Dear Birthe and Ida L.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hotel, restaurant og personale lever i højgrad op til et 4 stjernet hotel
31.12.2017
Kan varmt anbefale dette hotel som ligger perfekt, let at finde og tæt på lufthavnen og ikke langt fra centrum med bus eller tog. Værelset altid pænt rengjort og med rene håndklæder. Morgenbuffet er perfekt, personalet altid smilende og imødekomne.
Fantastisk som altid
29.12.2017
Det er bare så rart at holde jul på Alsterkrug hotel Best Western. Fantastisk lækkert og veltillavet mad,venlig betjening, der altid er smilende og tjenestevillige.
Hyggeligt hotel med dygtigt personale
19.12.2017
Meget venligt, hjælpsomt og smilende personale. Lydisolering fra meget trafikeret vej var fantastisk.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt ophold gode værelser , god morgenmad , lidt at nå centrum med offentlig transport
19.12.2017
Rigtig fin oplevelse , eneste malurt , lidt dårlig aftensmad fredag ved ankomst

Dear family T. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Meget godt.
18.12.2017
Meget godt.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God hotel
12.12.2017
Dejligt hotel med frisk og venlig personale

Dear family L. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hyggeligt hotel
12.12.2017
Fint hotel. Dejligt med gratis kort til bus og bane.

Dear P.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God
05.12.2017
Et dejlig hotel kommer der gerne igen.

Dear family U. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Et sted vi helt bestemt vil vende tilbage til
02.12.2017
Vi har bare været utrolig glade for vores ophold. Det var helt fantastisk at komme ned i spaområdet efter en lang dags oplevelser ind i centrum Og bare det at vi kunne benytte bus og metro uden at skulle ha billetter Det eneste lille minus var at der blev temmelig varmt på værelset (229) i løbet af natten. Er der ikke aircondition på værelset? Vi åbnede vinduet. Men der var meget trafikstøj

Dear Guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Pensionist
01.12.2017
Meget velfungerende hotel med et venligt og imødekommende personale.

Dear Guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejlig oplevelse
01.12.2017
Alt i alt et dejligt ophold, selvom hotellet ligger lidt væk fra cemntrum.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
rigtig godt ophold
26.11.2017
Værelset var rigtig pænt, maden var god, der var gode transportmuligheder med det offentlige og godt med parkering til egen bil. Vi vil klart komme igen.

Dear family J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Pensionist
13.11.2017
Rigtig godt

Dear family N. ,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt ophold, godt tiltag med at oversætte information til dansk
07.11.2017
Rigtigt fint værelse. God morgen buffet. Vi havde bestil en 2 retters aftensmad via en Deal. Hovedretten var ikke noget særligt, det kunne godt forbedres

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
fin weekend
31.10.2017
Værelse var meget pænt og rent, personale var søde og hjælpsomme, og maden var helt i top.

Dear Michael & Gitte Christiansen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Wonderful Hotel and great service
30.10.2017
We really enjoyed our short stay at the Alsterkrug. Despite its location out of town, it was quick and easy to reach town with the bus connection and the transport ticket included in the hotel's room price. The staff were friendly, helpful and service was impeccable at all times. We were very impressed with the standard of our room - it was very spacious and comfortable with all the facilities and extras needed such a robes and a coffee machine. Breakfast was also very well stocked with plenty of choice and the food was a very nice quality. All in all a great stay, thank you!

Dear Jack & Victoria,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
FLOT HOTEL
30.10.2017
Flot og perfekt.....

Dear Ejla Baun Nielsen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Great experience
24.10.2017
We had a wonderful stay at the Alsterkrug Hotel. The staff at the front desk and restaurant were extremely helpful and friendly. We definitely recommend this hotel.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Super
21.10.2017
Super

Liebe Familie L.,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.

Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.

Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein
können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team
Godt ophold
19.10.2017
Alt i alt var opholdet godt. Maden er god og servicen er i top. Vi blev dog overraskede over at deres spa-område er et nøgen-område. Det stod ikke på hjemmesiden. Vi var utrolig kede af at deres massør var syg, så vi ikke kunne prøve nogle af de dejlige behandlinger, som de reklamerer for. De vil dog gerne anskaffe en ude fra, men denne kunne ikke udføre de specielle behandlinger. Hvilket var utroligt øv.

Dear family N.,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very nice hotel with very good service
18.10.2017
Very pleasantly surprised at how good the hotel was in all aspects. The service, the room, and the food on offer made the stay very enjoyable.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
I
f we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Tilfreds
18.10.2017
Det eneste negative var at Chefen af restauranten virkede irriteret over vi ikke ville købe mere vin+ kaffe. Vi havde maden med i opholdet.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Sehr Gut
18.10.2017
Everything was perfect :)

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Skønne dage med wellness i Hamborg
03.10.2017
Efter køen på motorvejen var det skønt at ankomme til Alsterkrug Hotel og slappe af med wellness i det lækre sauna-område. Venlig og forstående betjening og god restaurant. Kvarteret omkring hotellet får karakter af de mange høje gamle træer langs med den kønne Alster flod, og der er mulighed for gode gåture forbi store villaer og grønne kolonihaver. Tæt på offentlig transport, så det er nemt og hurtigt at komme til byens centrum med alle de oplevelser, som venter der.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fantatisk godt hotel
30.09.2017
Fantastisk god oplevelse, rigtig god service og meget venligt og hjælpsomt personale

Dear guests S.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
A Pretty Hotel Convenient to the Airport
26.09.2017
We chose this hotel because we are members of the Best Western rewards club and also because it was so convenient to the Hamburg airport. It is a very pretty hotel. The rooms are clean and pleasant. It is very modern in decor. There is a restaurant on-site, although we did not eat there. We had to leave too early in the morning so we did not try their breakfast buffet. While the cost of the room seemed on par with other hotels we have stayed at, they do seem to charge for any additional amenities. They did give us complimentary WiFi; however, once I signed on to it on my IPhone in order to text my son, my husband signed on to check something on his IPad and then told me he was getting a message that said we had too many connections, so I had to sign off from my IPhone! So the complimentary WiFi has some severe restrictions! And, while the desk clerk said there was "ample" parking in the lot, when we returned from an early dinner, we would lucky to find the very last space in the parking lot and had our car not been as small as it was, we would have been forced to pay the 15 Euro to park in the underground garage. When we made the reservation, we were told that we could have a room with a bed that would "split apart" to make two separate beds, but when we arrived we were told that no rooms were available "on the quiet side" with beds like that. So we chose the quiet side, except the rood was right above the rear entrance to the restaurant kitchen, apparently, and wasn't that quiet. Nonetheless, at least we felt it was a quality hotel, but good luck when you leave if you're going to the airport because there is no left turn on the main street after you've exited the hotel.

Dear Mr. M.,

Thank you very much for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for the inconvenience caused. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at -49 40 51 30 30.

Sincerely,

Max Duckart
Sales & Marketing
Best Western Alsterkrug Hotel
God oplevelse
25.09.2017
Rent pænt værelse, dog noget trafikstøj fra vejen. Morgenmaden simpel af buffet og manglede lige muligheden for tilberedte æg

Dear Mrs. Bisgaard C.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hovmester
24.09.2017
God

Dear Jørn Ole & Annie Simone S.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We have seen that you were not totally happy with our restaurant and the offered dishes. It would be fantastic if you could provide us a few more details via e-mail to ve… What did you miss? What can we do better? Thank you very much for your help and time.

If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Good
17.09.2017
Very good

Dear Rami N.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very nice stay
12.09.2017
- Very welcoming staff - Nice to go to the spa - Very good restaurant - Bus available to go to Hambourg

Dear Claudine G.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Mr.
11.09.2017
I enjoy staying here - quiet rooms and a good breakfast. Pity that the room did not have ventilation or airconditioning.

Dear Gary C.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rodrigo
09.09.2017
Very good place! Only point of attention was the wifi when you need to connect more than one device.

Dear Rodrigo Veira V.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fine
27.08.2017
Everything were ok. Just did the towels get changed even thoug the note i the bathroom said otherwise and we were only there for two days. This is not nessecary.

Dear Mr & Mrs R.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Was very good experience
24.08.2017
I will use it again

Dear Mrs Mahboba,
dear Mr Rabony,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Godt hotel
12.08.2017
Fint sted med god forbindelse til centrum, fik udførlig guide til offentlig transport fra hotellet.

Dear Gry & Damkjar A

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very good
10.08.2017
We were Bert satisfied with our stay at In your hotell and in Hamburg.

Dear Holger & Monika,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rent og pænt og nemt at komme til og fra
09.08.2017
Venlig og god service. Vi har været der flere gang. En ting i burde forny er jeres morgen brød. Det er tørt og kedeligt uden smag.

Dear Uffe & Marianne,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
I simply adore this hotel conveniently located with all amenities and nice staff !
07.08.2017
By far one of the best BW hôtels in the world and I stayed at many !

Dear Jean-Philippe,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you very much for the lovely compliments to our hotel and our staff :-)
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Super
01.08.2017
Super

Liebe Familie J.,

vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team
Great Stay
23.07.2017
We were on a family birthday trip/vacation. The service and food was great. We really enjoyed our stay.

Dear Michael & Ling A,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Absolut et sted vi har lyst at komme til igen
16.07.2017
Service i top. Behageligt personale. Bus- og togforbindelser fungerer ift centrum

Dear Mr & Mrs C.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rigtig godt ophold
15.07.2017
Mødte meget venligt personale, der startede med at give os alle de oplysninger vi havde brug for, uden at vi selv skulle spørge om noget.

Dear Mrs Thorharge,
dear Mr Pedersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Home beyond Home
23.05.2017
I always feel at home when in BW Alsterkrug. Everything starting from the etiquette of the staff to the usability of the rooms and the food is great. Worth the price, and definitely the best hotel in a 5 km radius. I also love the fact that they give you a public transport pass that makes life so much easier on longer stays in Hamburg. The location is perfect as well, right next to the river and there's a great running track next to it. Very relaxing. The hotel is not a concrete cuboid like most modern hotels. It maintains it's history and traditional look, which i appreciate. Would definitely recommend this hotel to both Business and Vacation travelers.

Dear Mr M.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
En super weekend
22.05.2017
Der er god atmosfære og en fin betjening.

Dear Mrs Holm, dear Mr Kingo,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


The ideal hotel for your trip in Hamburg.
10.05.2017
Excellent place to stay for every purpose, very quiet, comfortable, with a lot of services and facilities in the nearby. Highly recommended!

Dear Mr A.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Superhyggeligt!
25.04.2017
Vi har haft et super dejlig og afslappende weekend på Alsterkrug hotellet. Rent, dejlig og bekvemt med engelsk talende personale. Thumbs up!

Dear Mr & Mrs K.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Nice stay and hospitality!
24.04.2017
Location and services offered were really good.

Dear Mr G.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Super ophold
22.04.2017
Super service

Dear Mr & Mrs B.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
En skøn og behagelig oplevelse
22.04.2017
En dejlig og afslappet stemning i flotte omgivelser.

Dear Mr & Mrs C.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Good hotel
15.04.2017
The rooms was great and I didn't noties any noice from the street at all.

Dear guests,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


et helt ok hotel
15.04.2017
ved godt at det var et" Godt deal" tilbud vi fik men den aftensmad som vi fik den ene aften var temlig fantasiløst og intetsigende klart under forventning.

Dear Mrs Wendel-Hansen,
dear Mr Eckerdal,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We truly appreciate your suggestions for improvement and we apologize for not exceeding your expectations.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


Good
11.04.2017
Visit again

Dear Mr S.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
excellent
10.04.2017
excellant and the ambience was great

Dear Mr H.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Good and comfortable
10.04.2017
only negative point: 5 euro for a bottle of water in the room seems too much

Dear Mr C.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Easy, clean. Good food
07.04.2017
I really like staying at the Alsterkrug. I like the size of the rooms. The cleaness. I enjoy the breakfast and especially dinner at the restaurant. My compliments to the kitchen chef. What I miss is the iron board and iron in the room. It's a little extra time, asking for this each time I stay with you. Check in, check out is easy.

Dear Mr O.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt ophold.
04.04.2017
Dejligt hotel, ikke så langt fra U-bahn. Dejligt område hotellet ligger i ,åen-floden er rigtig dejlig især forår og sommer.

Dear Mr and Mrs R.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
An average hotel.
31.03.2017
I stayed 7 nights in the hotel. Personnel could be more friendly. One day no towels. Noisy with open window due to traffic. Painting activities woke me up at 07:00. Room was clean, bed was good

Dear Mr K.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We apologize for the inconveniences caused and please be certain that this is not our hotel standard.
If we can be of assistance in the future, please don't hesitate to contact us directly and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
All worked as expected. Great place for a short business trip
19.03.2017
Was a short stay during a business trip for one night and all was fine. Great service, a good night sleep and excellent breakfast

Dear Mr P.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rolig omgivelser, behagelig personale, god placering
15.03.2017
Rigtig god service, personale kunne tale engelsk og var meget høflig, rigtig god mad, høj standart,

Dear Mr & Mrs N.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God service.
05.03.2017
Venlig personale, god betjening og virkelig hjælpsomme. Værelserne var fine og rene og om aftenen have de været rundt med et stykke godnat-chokolade til alle. Vildt sødt.

Dear Mrs T.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint tilprisen
01.03.2017
Fint til prisen, men ikke nok kaffe på værelset. Det er utilstrækkeligt når der ikke fyldes op dagligt. Det vllle have været dejligt med jacuzzi i spa afdelingen.

Dear Mrs Baggesen, dear Mr Per,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
As we can gather from your rating, you were not totally satisfied with our service. Would you mind sending us an email to let us know what was missing and how we can improve?
Thank you very much in advance and if we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30.
We hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team


TEST
27.02.2017
TEST
Dejligt hotel og dygtig personale
21.02.2017
Kommer gerne igen

Dear Mr & Mrs F.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
good service, professionel
17.02.2017
Professionel at the reception, Good and fast service at your tabel Clean rooms

Dear Mrs J.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Perfekt
13.02.2017
Super opmærksomt personale og lækker mad god service. Er så er der fornuftige priser

Dear Mrs Forsman, dear Mr Andersen,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team