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Reservierung unter +49 (0)40 513 030

Reviews

Using TrustYou, thousands verified reviews from various internet portals such as TripAdvisor, HolidayCheck, HRS, etc. are gathered. As a result we get a total independent evaluation of how customers rate us in the internet.

Your opinions and suggestions are very important to us and will help to improve the quality and service constantly.

96%
Recommendations
Rating portal Reviews Quantity
TrustYou Survey
(4.39/5)
1895
HolidayCheck
(5.5/6)
1242
Google
(4.5/5)
982
Booking.com
(8.4/10)
295
Trip Advisor
(9.0/10)
220
Expedia
(4.2/5)
199
Hotel.de
(8.0/10)
163
Travelocity.com
(4.2/5)
124
kurzurlaub.de
(5.6/6)
66

Reviews by our guests in detail

Service
Wellness Area
Breakfast
Food
Room
WiFi

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What our guests say

Middelgod oplevelse
03.03.2020
Hotellet er gammelt, men pænt og rent. Vi blev modtaget rigtig godt og sat ind i tingene. Værelset er pænt. Vi havde en 2-retters menu med, hvor maden var middelgod. Ved check-in havde vi fået en kupon til 2 gratis velkomstdrinks, den havde vi uheldigvis glemt på værelset og de blev derfor skrevet på regningen. Jeg regnede med at få dette refunderet ved fremvisning af kvittering ved check-ud. Dette kunne dog ikke lade sig gøre. Vi fik i stedet refunderet nogle vingummibamser vi havde spist fra minibaren. Hotellet ligger en halv times transport tid fra centrum, men busturen er også en fin måde at få set lidt af byen på.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Once again we would like to apologize for any
inconveniences during your check out.

We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and the free drink at the bar.

Best wishes,
Your Alsterkrug Team
Yderst tilfreds med opholdet
28.02.2020
Vi har boet på hotellet flere gange og vender gerne tilbage igen

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Det var ok, til prisen
18.02.2020
Søde og profesionelle tjenere i restauranten. Dejlige rene værelser. Receptionen mangler lidt smil og udadvendthed. Glæde og smil smitter og gæsten føler sig velkommen. Det var ifølge flyer på værelset beskrevet at man kunne streame fra sin smartphone til tv. Dette kunne vi ikke på nogen af af værelserne (351-352),vi forsøgte at få hjælp i receptionen, den mandlige receptionist var ikke til nogen hjælp, han mente det måtte være vores telefoner der ikke duede. Vi viste ham så vores telefoner, nyeste modeller fra iPhone, men han holdt fast i at det ikke var noget han kunne hjælpe med. Så der var en øv. I bruger ordet High speed, om jeres internet, det var ikke gældende på vores værelser.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Skønt
15.02.2020
Virkelig fint

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
God service - lidt uinteressant spa
05.02.2020
God service, god mad, lækker buffet, god vin, hyggelig bar, rent, pænt - og vi elskede vores mørklægningsgardiner. Kunne forbedres: TV'et fungerede slet ikke - hvorfor kunne vi ikke caste eller som minimum leje en film? Det havde været fedt, hvis der var pool, nu hvor der er spa - vi fik ikke brugt spaen, da vi ved øjekast tænkte, at det ikke lagde op til, at man hængte ud og hyggede sig, men mere havde som en del af noget fitness. Der var lidt lydt - støvsugning og folks tunge gang forstyrrede lidt. Informationerne da vi ankom bar præg af, at det var en trainee - vi havde f.eks. ikke fået at vide, at vi havde fri transport (nice btw!!). Beliggenheden ift. trafik fungerede rimeligt, men det var lidt langt væk, når man var træt og så lige skulle finde et tog og en bus efterfølgende. Til gengæld var det jo så gratis :)

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Excellent location and restaurant !
03.02.2020
Nice place, close to Hamburg airport, great service and excellent food at restaurant and for breakfast.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
really good
03.02.2020
Cleaning of room 204 was excellent, reception/food/bed were good. overall service experience is great. if possible the gym can be a bit bigger

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Forrygende proffessionalitet hos personalet.
31.01.2020
Dygtigt personale (særligt i restauranten). God morgenmad. Flotte værelser med dejligt bad.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Fint hotel, okay mad, god service
29.01.2020
Et rigtig fint hotel. Ligger lidt for langt væk fra Hamborg centrum hvis man "kun" har en weekend til at opleve byen i. Fin service, gode værelser

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Alles gut
15.01.2020
Alles gut

Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team
Hyggeligt hotel
09.01.2020
Alsterkrug er et fint hotel til prisen. Men hotellet mangler charme og der mangler hygge, f.eks. baren. Jeg havde forventet mig væsentligt mere af AlsterSpa - og det burde med rette kaldes for AlsterSauna. Det er pænt og fint, men det rækker slet ikke i forhold til et hotel af denne klasse. Som minimum burde der være et spabad, hvis man kalder sig AlsterSpa. Maden i restauranten er god, men morgenmaden kunne der gøres en smule mere ud af. I forhold til at de i visse pakker inkluderer tog/bus for at komme ind til byen, så kunne bedre orientering om, hvordan man finder de enkelte påstigningssteder hjælpe på udnyttelsen.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
toll
08.01.2020
toll

Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben.
Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten.
Wenn wir Ihnen in Zukunft in irgendeiner Form behilflich sein können, kontaktieren Sie uns gern und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Ihr Alsterkrug Team
Excellent stay with some minor seasonal hickups
05.01.2020
The stay was excellent from the point of check-in to check-out. The rooms were comfy and the cleanliness commendable. There was a nice touch to details e.g. the daily chocolate on the pillow cases and the New Year chocolates. The daily news paper was well appreciated too as was the small status recognition, though I would have appreciated receiving it at check-in given my reward number was registered. The public transport ticket was an extra plus. Lots of appreciation of all staff and their professional attitude. However there were a couple of hick-ups: 1) When booking the stay the Best Western page did not clearly articulate the stay was without breakfast. It is something that BW has to improve. 2) We had breakfast the first day and did not feel like repeating it. The room was crowded and the staff stressed so the service was a bit rough with very limited possibility communicating in English. This is appreciated, but came as a surprise. It was a bit sad as the options were attractive and the price reasonable. 3) The room service was totally closed down on the 31 December, which came as a bit of surprise. One of us were not feeling well so it was a let down that it was not possible to order any food. We do appreciate that it was New Years eve, but communication about the in-availability of certain services could have been made before. The only hickups

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Please be assured that we take your suggestions very seriously and discuss them with our team to find a better solution in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt ophold
05.01.2020
Vi havde købt en deal igennem Takeoffer Incl. Middag og morgenmad, samt fri adgang til offentlig transport. Værelset var rigtig godt, morgenmaden den bedste vi har smagt, og nem adgang til offentlig transport. Spaen var rigtig god, skønne faciliteter. Men åbningstiderne på spaen var ikke så gode kl. 16-22. Skuffende må ikke kunne anvende den om morgenen. Den i dealen tilhørende middag var lidt kedelig, suppe og and. Rengørings teamet var virkelig irriterende !!! Begge dage kom de ind på værelset kl 8.45 imens vi lå i sengen, selv vi havde et "forstyr ikke kort" hængende på døren. De larmede og skramlede højlydt på gangen fra kl 8.30. Det var til stor gene. Under al kritik på den front. Men alt alt var det et dejligt sted.
It was good but not exceptionell.
05.01.2020
Clean, food was good. At breakfast some dishes was missing and we had to wait for scrambled eggs, juice for ex.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Very nice place but only an expensive option for breakfast.
28.12.2019
I have nothing but the highest remarks for this hotel in every area except the price of the breakfast. As a Diamond Elite Rewards member I am use to at least some type of breakfast included with the room. This is the first Best Western, Best Western Plus, or Best Western at I have stayed in that didn’t include breakfast. Now the breakfast was superb and had all you could ever ask for but it was €14 per person with no other options. As a rewards member I would have appreciated a downsized free breakfast with the option of paying for a better breakfast. It is noted on the website the price of breakfast.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
rigtig fint ophold
24.12.2019
rigtig fint og hyggeligt med gode muligheder for offentlig transport til midtbyen

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Godt hotel, med gode forbindelser til city
17.12.2019
God service, lækkert mad. Vores ophold inkluderede morgenmad 2 dage, 1 aftensmad (2 retter), Velkomstdrink, 3 dages fri offentlig transport. Hotellet ligger ca 20 min fra centrum. Der er busholdeplads lige udenfor hotellet, med afgang ca hver halve time. Gode forbindelser til U-banen, hvorfra det er meget let at komme til centrum. Dejlig aftensmad og god venlig service fra alt personalet. Vi blev dog noget overrasket over at deres Spa tilbud ikke indeholdt pool område. Det består af flere forskellige typer saunaer. Men alle er nøgne, mænd og kvinder i samme rum - hvilket vi ikke helt var forberedt på. Der er mulighed for tilkøb af massage o.lign.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Hyggeligt
06.12.2019
Hyggeligt og afslappet hotel. Receptionen og hele personalet var serviceminded og gode til at hjælpe.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Skønt ophold på Alsterkrug
29.11.2019
Et godt hotel med høj service og god mad . Vi kommer gerne igen.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Mr.
25.11.2019
Internet connection poor. Hotel service perfect. Staff extremely friendly and considerate.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Super fint hotel, men forvent ikke en spa oplevelse
20.11.2019
Rent pænt hotel. Og god mad i restauranten og et dejligt morgenbord. Hotellet ligger meget tæt på lufthavnen. Ligger lidt langt fra centrum men til gengæld stopper bussen lige foran hotellet, som kører direkte til metro station. Og det offentlige transport fungere rigtig fint i Hamborg. Dog kører bussen kun 2 gange i timen, så flere gange måtte vi gå retur til hotellet fra metro stationen. Det er et spa hotel. Men der er INTET vand dvs fx Inter boblebad. Og der er ingen produkter du kan bruge ift pleje din krop. Badetøfler skal du spørge om i receptionen. Det mest negative i forhold til at det er et spa-hotel, er at spaen først åbner kl 14.00. Så du kan ikke stå op om morgen (før eller efter morgenmad) og gå i spaen :-(

Dear Rikke Mia Kastrup M.,

Thank you very much for completing our online survey regarding your last stay at our property.
As a private owned hotel we attach great importance to hospitality and individual service according to our guests’ needs. As I assume from your rating, you were not happy with our alsterSPA area. Due to environmental reasons we are trying to optimise the use of energy for the alsterSPA and therefore we adjust the hours to the needs of most of our guests. We are very transparent in our advertising showing the facilities and different saunas on the website www.alsterspa.de
We apologize for not having exceeded your expectations and for any inconvenience caused.

Only by receiving guests’ feedback we can optimize the service and quality of our hotel constantly in order to deliver a superior experience for you and future guests.

Thank you very much for your open words.
We hope to welcome you once again at Alsterkrug Hotel.

Best wishes,
Your Alsterkrug Team
Fint og flot hotel
19.11.2019
Hotellet og værelserne er yderst fine og trods den megen trafik på vejen - er der ingen støj på vlrelserne. Fin spa afdeling og hyggelig bar.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
værd at opleve
12.11.2019
klart anbefales herfra

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Lækkert hotel
01.11.2019
Rigtigt lækkert hotel, meget servicemindet personale og rigtig dejlig morgenmadsbuffet :-)

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Mrs Amanda H.
31.10.2019
Lovely stay, staff made us feel very special and nothing was too much trouble. Food and Spa top quality.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Dejligt ophold
23.10.2019
Det var et dejligt ophold vi havde på Alsterkrug Hotel (BW Premier), og maden i deres restaurant var overraskende god. Det medfølgende kort/adgang til den offentlige transport var perfekt. Til ungerne manglede der blot lige en svimmingpool, og internettet kunne være hurtigere ;o)

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Fint hotel
23.10.2019
Hotellet er fint. Det ligger et stykke fra centrum, men vi fik biletter til al offentligtransport, hvilket var fantastisk. Deres wellness afdeling er ikke så stor, der er to saunaer, et dampbad og et stillerum, men det de har er utrolig fint, velholdt og rent. Middagen på hotellet om aftenen var god og betjeningen venlig og imødekommende. På afrejsedagen var der ikke plads til alle gæster i morgenmadsrestauranten, hvilket pressede personalet.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Jim C.
22.10.2019
Excellent service, food was delicious and location is really nice.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Very nice hotel
22.10.2019
Good service, lovely breakfast and good food in the restaurant for dinner.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Glimrende
21.10.2019
Glimrende, dog skuffet over at det ikke var muligt at få en ganske almindelig sort te-blot urtete-

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Please be informed, that we have a wide selection of tea, also black tea in different tastes. Please ask our service staff for assistance next time.

Sincerely,
Your Alsterkrug Team
Styr på det hele
15.10.2019
Super godt hotel, godt beliggende ift. U-bahn, dejlig morgenmad, rigtig god receptionsservice, god bar og aftensmad. Kort og godt fremragende hotel og ophold.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
A peaceful retreat, a short distnce from the Centre of Hamburg
14.10.2019
A wonderfully friendly hotel with helpful, welcoming staff. The secure parking facilities and location close to the airport are a real positive, easy access to public transport and a simple connection to the centre of the city also a benefit. A superbly stocked continental breakfast to start the day, and a warm bar area to enjoy at the end of the evening. Overall a thoroughly enjoyable stay.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Top
14.10.2019
Alles Super!

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Rigtig godt ophold
04.10.2019
Hotellet fremstår pænt og rent. Fine værelser udstyret med, hvad man har brug for. Vinduerne må være meget lydisolerede, da man hverken hører støj fra gaden elller lufthavnen der ligger tæt på. Personalet meget venlige og imødekommende. Beliggenheden er fin og nemt at komme ind til centrum. Gratis parkering er også et plus. Dejlig morgenmad og maden i restauranten ligeså.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Excellent experience!
02.10.2019
I'd only recommend faster/ better WiFi in the rooms.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Mr C.
24.09.2019
Very good but you had advertised an offer which was not available to me If I came back for a return visit in the next month, what is the best room rate you could do me? Nick

Thank you for your good review.
Please be informed, that we have rate changes on a daily bases. Please send us an email to re… or give us a call +4… with your requested dates. You will get the best available rate and offer from us then.

We are looking forward to your next visit.

With best regards,
Your Alsterkrug Team
Super hotel og service
12.09.2019
Dejligt hotel i passende afstand fra centrum og lufthavnen især.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Kurztrip
10.09.2019
Alles Top

Lieber Gast,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,

Ihr Alsterkrug Team
Simply good room, good breakfast
10.09.2019
Rooms are good, but I switched my room because the origional one was just above the smokers terrace. Wifi is not very good.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
I WILL STAY AT THIS HOTEL AGAIN FOR SURE NEXT TIME
09.09.2019
Excellent services, very clean, quiet. Perfect for business or leisure! I recommend!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Good hotel
08.09.2019
No conciergerie. Vegetarian food was not that good. Room ok. No effort to save energy (light bulbs or shower)

Dear Guest,

Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Ihr Alsterkrug Team
Hôtel Staff are amazing!
07.09.2019
The team at the hotel were absolutely amazing. From driving across town to pick up my laundry all with a smile, to the conference restaurant team flawlessly organising everything. This team is brilliant! The hôtel itself is perfect with all the little details thought about. I will bring more groups to this hotel - for sure!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
We are looking forward to welcoming you and your groups:)

Sincerely,
Ihr Alsterkrug Team
Perfekt til weekendturen
01.09.2019
Alsterkrug hotel er perfekt til den forlængede weekend :) Som en del af servicen inkluderes en billet til offentlig transport i hele Hamburg, som må siges at være et absolut gode :) Det tager ca. 20 minutter med bus lige fra døren til S-Bahn og ind til Jungfernstieg - et af centrummerne i Hamburg :)

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Afslapning
26.08.2019
Godt Hotel Fin Service Dårligt Wi-Fi

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rigtig pænt hotel
20.08.2019
Pænt hotel, og venlig personale, både i receptionen og i restauranten.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Dejligt hotel - god service
16.08.2019
Fint hotel, nemt at komme til

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Good
12.08.2019
Good

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Super modtagelse, som fulgte os hele vejen igennem
07.08.2019
Super service overalt, godt værelse, dog en mangel, at der ingen aircondition var.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Ferie med børnebørnene
06.08.2019
Vi have vires børnebørn på 13 og 16 år med, de var begejstrede for spa-afdelingen, men især morgenmadsbuffeten gjorde stor lykke for en ung mand på 16 år, som har en stor appetit. Vi andre nød også buffeten i fulde drag, en af de bedste vi har oplevet på vores mange rejser. Den var virkelig lækker med masser af gode råvarer. Tusind tak for den.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Cruise, park and sleep
04.08.2019
Sehr gut!!!!

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Super dejligt pænt hotel
21.07.2019
Dejligt værelse, god mad i en hyggelig restaurant samt utroligt sødt og hjælpsomt personale. Fin service med kortet som giver adgang til fri transport. Vi kommer gerne igen.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Home away from home
15.07.2019
Very friendly staff with clean rooms and i must specially mention your F&B Manager Dave he was exceptionally friendly ,well knowledgeable with a good since of humor .

Dear Sajith N.,

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Glimrende hotel
09.07.2019
Rigtig godt hotel og super betjening. Hotellets beliggenhed lidt for langt væk fra centrum efter vor opfattelse.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Suprême
02.07.2019
Rigtig godt værelse på et meget venligt hotel. God service og super personale. Og vi blev opgraderet til værelse med aircondition, da det var en meget varm uge

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
OKdet var
21.06.2019
Det var et dejligt hotel restauranten var ok men serveringen kunne være mere serviceminded.

Thank you for taking the time to share your feedback. We will train our staff again to be more service oriented. We hope to welcome you back to our hotel very soon!

Sincerely,
Your Alsterkrug Team
Meget flot service....
19.06.2019
Dejlig oplevelse og alt var bare i orden fra start til slut..... Ferier man ikke vil hjem fra.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Your Alsterkrug Team
Friendly and helpful
20.05.2019
The staff is very friendly and helpful, thanks for a great stay.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Alle på hotellet var venlige, servicemindede, professionelle. Man følte sig velkommen.
08.05.2019
Efter første nat i et værelse, der lå ud til et trafikkeret gadekryds, bad vi om et andet værelse til den mere rolige side. Det blev lynhurtigt arrangeret til vores store glæde. De følgende nætter kunne vi igen sove for åbent vindue, således som vi altid har gjort.
Sr. UAT Global Test Manager
29.04.2019
The staff is excellent!!!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Dejligt hotel
22.04.2019
Dejligt hotel, med gode muligheder for transport til alt. God service og hjælpsomt personale

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Dejligt hotel
19.04.2019
Vi har været meget tilfredse. Det er et dejligt hotel. Deres morgenmad og aftensmad er super god. Det tager ca. 30 minutter fra hotellet til Hamburg midtby med offentlige transport midler, så det er nemt .

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Fuldstændig fantastisk
16.04.2019
Ankommer til den mest venlige og imødekommende fyr i receptionen, Andre (tror jeg han hed), som hele opholdet igennem hjalp os med alt fra bookinger, bus, museums- og restaurantsvalg. Og i baren en ung fyr der lynhurtigt fandt ud af at “connect” med os, så oplevelsen var super! Lækker og uovertruffent mad, både morgen og aften. Vi kommer HELT sikkert igen!!

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Good, but not great.
15.04.2019
Enjoyed sitting at the bar at the Bistro across the street (part of the hotel). European/Mediterranean flavor. Not as heavy as typical German food.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Hotel
Gut
15.04.2019
Gut

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Ihr Alsterkrug Team
Ganske fornuftigt ophold
09.04.2019
Super fin service, placering perfekt ift centrum, den offentlige transport kører lige fra døren og service var helt i top At det er et 4 stjernet hotel ville jeg nok ikke vurdere det som, selvom der ikke manglede noget. Vi var lidt overrasket over at det tilbydes som Spa hotel, når der "kun" er sauna og dampbad med dertilhørende kolde/varme brusere. Jeg har muligvis misset det, men synes ikke det stod direkte nogen steder, og så glemte man også at informere os om, at det var tilladt at være nøgen i Spa badet, som var til begge køn.... Det har vi aldrig oplevet før, og det stod helt sikkert ikke i det materiale vi modtog om stedet Restauranten var heller ikke overdrevet, god service bestemt, men aftensmaden og udvalg på menukort, manglede lige det sidste. Morgenmad var upåklagelig Alt i alt en fin oplevelse, dog med plads til lidt forbedringer, hvis jeg skal komme med lidt kritik

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Business Trip
25.03.2019
I did not like that at check-in I was being offered a membership with benefits. It made me wonder if I was not given the best service already at my first visit Wifi very poor

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Of cause everyone gets the best service from us, but you can even more benefit when booking our hotel, if you collect points. For example you can get a discount on the room rate. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Your Alsterkrug Team
Dejligt ophold
19.03.2019
Fint værelse, alt pænt rent og velholdt, perfekt service og god mad.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Design Engineer
12.03.2019
10

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Super fint hotel til pengene
05.03.2019
Super fint hotel. Fin service i reception og restaurant/bar

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Hotel
God oplevelse
27.02.2019
Vi fik aldrig den lovede velkomst drink.

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Wonderful
18.02.2019
Nearly everything was perfect - The location, the cleanliness, rooms are very quiet and comfortable, all employees are very nice and helpful etc. etc. Only slight problem is that you would get disconnected from the Wi-Fi every couple of minutes, but all it takes is 5 seconds to sign back in. Would 100% recommend to anyone.
Fint hotel med god lydisolering.
08.02.2019
Vi havde et godt ophold og fint med gratis transport med U - Bahn og Hoch Bahn ind til centrum. God mad med lidt skuffende betjening under middagen. Der var ikke mulighed for at tilkøbe dessert og irsk kaffe på grund af travlhed i restauranten. Hotellet ligger tæt på lufthavnen og befærdet vej, men det hører man absolut intet til pga. rigtig god lydisolering.

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Almost excelent
05.02.2019
It has been my 3rd visit to this hotel, everything perfect except wifi which somehow I couldn't connect this time, even when following instructions step by step.

Dear Mr. V.,

Thank you for the great review of our hotel! We apologize for the inconvenience with the wifi and try to figure out a solution for your next visit.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Gut
30.01.2019
Gut

Lieber Herr B.,
wir freuen uns sehr, dass Sie unser Haus positiv bewertet haben.

Wir freuen uns schon heute, Sie bald wieder begrüßen zu dürfen.

Mit BESTen Grüßen

Ihr Alsterkrug Team
Great accommodation with excellent restaurant
29.01.2019
Very nice hotel, located close to the airport, with comfortable beds, decent breakfast (although the choice could be bigger), tasty local dishes at the restaurant, friendly and helpful staff

Dear Mr. M.,

thank you very much for your great review. We are happy, you enjoyed your stay with us. Only it you tell us what you liked and where we can improve, we can create a unique stay for you in the future.

We are looking forward to your next visit.

With best regards,

Your Alsterkrug Team.
Excellent
23.01.2019
It was great and comfortable.

Dear Mr. S.,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Top
22.01.2019
Top

Lieber Herr P.,

vielen Dank für Ihr positives Feedback.

Wir freuen uns immer sehr, wenn unsere Gäste einen durchweg positiven Aufenthalt bei uns genießen konnten. Gerne geben wir dies an alle Abteilungen weiter.

Wir hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen und Sie somit erneut von uns zu überzeugen.
Wir wünschen Ihnen eine angenehme Zeit und bis bald!

Ihr Alsterkrug Team
Mr Rushiraj H.
22.01.2019
Very nice and pleasant experience

Namste Mr. H.,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Your Alsterkrug Team
Park-Sleep and Fly
04.01.2019
Sehr guter Service

Lieber Herr P.,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,

Ihr Alsterkrug Team
Very friendly staff and Nice surroundings.
28.12.2018
A very freindly staff and relaxing surroundings. The Spa was great and we Used it a lot at our 4 days stay in the Christmas holidays.

Dear Mrs. Cramer G.,
dear Mr. G.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

We wish you a happy new year 2019

Sincerely,
Your Alsterkrug Team
Juleaftensophold
27.12.2018
Vi har nu 2 gange holdt juleaften på hotel Alsterkrug, og det har begge gange været tip-top. Venligt personale - god mad - og så er hotellet placeret strategisk godt til bus/U-bane.

Dear Carl & Birte,

Thank you for completing the survey regarding your recent stay at our property. Thank you for the great rating of your Christmas stay in Hamburg.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Rent, ordentligt og hyggelugt
27.12.2018
Vi havde en dejlig jul på hotellet. Servicen var upåklagelig, venlig og bestemt Hotellets beliggenhed passede os godt da det var nemt at tage bus og tog til byen. Vi sov virkelig godt. Vh Jeannet N.

Dear Jeannet N.,

Thank you for completing the survey regarding your recent stay at our property and for the great rating of your stay in Hamburg over Christmas.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
dejlige værelser god service
27.12.2018
dejligt hotel god service. SPA var lukket dette var ikke meddelt på forhånd - hvilket ikke er OK når hotellet markedsføres som SPA hotel.
The exterior view to main avenue is very bad, there is a paranormal house.
18.12.2018
The hotel is very comfortable, but has a paranormal environmental.

Dear Mr. E.,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Nice hotel
10.12.2018
Very good hotel with nice facilities and very near to Hamburg airport. Nice breakfast spread. Gets a little monotonous if you stay for more than a week having same stuff in morning. But

Dear Mr. T.,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Your Alsterkrug Team
Gut
04.12.2018
Gut

Liebe Frau P.,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Nun wünschen wir Ihnen eine ruhige Vorweihnachtszeit und heute einen schönen Nikolaustag

Mit freundlichen Grüßen,

Ihr Alsterrug Team
Worth every cent
28.11.2018
Once you try this hotel, you will never have to look for another.

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team
Nice stay.
20.11.2018
Nice stay. Good value for money. But a little far out from the city center. Very nice with the card for public transport. We missed a spa or a pool in the Spa area.
Good location and enjoyable stay.
20.11.2018
I like this hotel .Whenever we come to Hamburg or Hannover we always stay in this hotel with my husband. ıt is Very clean. Excellent staff.Very friendly and very peacfull hotel. Apples were excellent and very nice to offer tea at front desk. Also travel info and free travel tickets which offered from front desk was excellent service. Actually hotel use to use fragnance at the rooms and also they were selling them which was very nice.This time I did not see this nice fragnance at hotel. I wish I could buy them again from hotel.

Dear Ali Hikmet S.,

Thank you for the great review of our hotel! Unfortunately, we do not sell the fragrance anymore in the hotel, but the brand of them is IPURO. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

The Alsterkrug Team
ms kirsten B.
30.10.2018
a good and nice hotel. The staff is polite, the room is good and the breakfast is excellent. It is valuable that the buss is just outside the door - i.e. an easy way to come to the center of Hamburg.
Very enjoyable stay in a beautiful hotel!
28.10.2018
Thank you for honoring the Best Friends Europ rate! I know you didn't make much money on us! We were a very late arrival and your check-in staff was very welcoming after a long day of driving. Your bar man was very welcoming and served us very tasty fish dinners on Sunday evening. My only difficulty was that I thought you provided a shuttle to the airport (I thought it was on the Best Western website, but it is not.) We solved that by keeping the rental car another day. I was also pleasantly surprised that you provide free access to public transportation. We did not use it, but what a guest-friendly service! I am curious to know the details of how you were able to arrange that. I had arranged a too-busy itinerary and didn't get to see all the things we wanted to, so we will have to arrange a return trip. Thank you for a great visit! Paul P., Assistant General Manager, Best Western Premier Park Hotel, Madison, Wisconsin USA
Owner
12.10.2018
Dejligt moderne hotel med højkvalitet.

Dear Annette ,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Supergodt hotel
10.10.2018
Rigtig god ide med de gratis transportmuligheder med både bus, tog og færger - så betyder det ikke noget, at hotellet ikke ligger i bymidten. Dejligt værelse, gode parkeringsmuligheder, sødt personale.

Dear Arne and Gurli,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Godt, hyggeligt og søde personaler
02.10.2018
Dejligt hotel med flotte og hyggelige rum. Restaurant mm var i orden og der var rent og pænt alle vegne. Værelserne var helt i orden og også rent og pænt her. Hotellet virker nyistandsat og indbydende. Ingen støjgener fra vejen og super godt med billetter til det offentlige transport inkluderet i prisen - det virker og er nemt! Eneste forbedringspunkt er deres fine "Spa" afdeling som er en kælder med omklædning, sauna, dampbade og et lille rum hvor en sød dame laver forskellige behandlinger. Sauna'erne var ikke varme da vi var der, så der gik noget af fidusen ligesom af. Der er heller ingen pool, så lad bare badetøjet blive hjemme, da det er en nøgensauna. Det mangler der også lidt information om :o)

Dear Mr. and Mrs. T.,

Thank you for the good review of our hotel! We are glad that you enjoyed your stay except the fact, that the sauna was not hot. We apologize for the inconvenience and hope to see you again very soon.

Sincerely,

Lisa Klosseck
Sales Assistant
Super godt ophold - fik meget for pengene!
25.09.2018
Dejligt, pænt og rent hotel. Super lækker aftensmad (meget mørt kød) - morgenmadsbuffet med stort, lækkert udvalg. Vi var meget glade for, at der var transportkort med i dealen. Bussen kører lige ude foran hotellet - så det var nemt at komme rundt. Spa var lidt en skuffelse - ingen pool, desværre... Vi skal helt sikkert besøge Hamborg igen.

Dear Mrs. N.,

Thank you for completing the survey regarding your recent stay at our property.
Thank you so much for your kind words! We are happy you enjoyed your stay at Alsterkrug.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
If we can be of assistance in the future, please don't hesitate to contact us at -49 40 51 30 30 and we hope you will come back and see us again soon.

Best wishes,
Your Alsterkrug Team