A small etiquette guide for our alsterSPA

Towels & Co.

You will find a bathrobe in your room. Slippers will be handed out at our Front Office desk. Towels are placed in the spa area and have to remain there.

Garment-free

In Germany the sauna area is a garment-free area.

Sauna use

After showering the sauna booth has to be entered with a dry body. Please close the door firmly after opening, to avoid a loss of heat.
If you feel sick or dizzy left the sauna booth immediately.

Emergency call

There is an emergency call-switch in every sauna booth directly connected to our Front Office.

SPA-Therapies

For total relaxation you should be ready 10 minutes before your appointment, that you don’t have to rush. During this time you can acquaint with the area, take a shower and change clothes.
If you are late the time of the therapy will be shortened of the time of delay. The therapy will end on time, that we can hold the schedule. A cancellation free of charge is possible until 24h before the appointment. If you missed this deadline, we ask for your understanding that we have to charge 100% because the appointment was been hold for you.

Hygiene

Please use the paper towels and disinfection spray to disinfect the fitness equipment.

For the sauna boothes please note: No sweat on the wood. There has to be a towel bewteen body and bench, this also applies for the feet. Before the first sauna session you should take a shower.

Kids

Children 0-6 years are not allowed in the fitness and sauna area . Children from 7-12 years old only when accompanied by parents . Parents are responsible for their children

Respectfulness of others

Please be respectfull to each other that the stay in our alsterSPA will be a relaxation for all guests:

Due to that it is not allowed to reserve the deck chairs with towels over hours. In our quiet zone „Ruheraum“ you have to keep calm. Please no loud laughing and speaking. Mobile phones are forbidden in the quiet zone.

The alsterSPa is a non-smoking area. Shaving is also not allowed.

Personell valuable articles could be placed in the safe of your hotel room or in one of the wardrobes in the spa area. Pets are forbidden in our alsterSPA.

Food & Drinks

Food is not allowed in our alsterSPA. To avoid injury, glass bottles and drink glasses are not permitted.

In the „Saunahof“ you will find a water dispenser.