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Since our work related move to the US, this is our preferred hotel for our yearly or twice yearly stay in Hamburg. Things have changed, several of the first employees we became friendly with are gone, the ambiente changed, rooms and restaurant renovated but the service and welcome stayed the same.
Dear Mr B., Thank you very much for your kind and loyal words. It means a great deal to us that you continue to choose our hotel as your home away from home during your visits to Hamburg. We understand that some changes—such as renovations and team transitions—can affect the atmosphere you've grown fond of. At the same time, we're truly grateful that you've felt the warmth and consistency of our service and hospitality remain unchanged. That continuity is very important to us. It’s always a pleasure to welcome you back, and we look forward to your next stay with us. Sincerely, Your Alsterkrug Team Best Western Premier Alsterkrug Hotel.
Nice service, very clean hotel. Everything was fine
Sehr geehrter Gast, vielen herzlichen Dank für Ihre wunderbare Bewertung! Es ist schön zu lesen, dass Sie sich bei uns rundum wohlgefühlt haben. Ihr Lob freut uns sehr und ist eine tolle Motivation für unser gesamtes Team. Wir geben jeden Tag unser Bestes, damit unsere Gäste eine unvergessliche Zeit bei uns verbringen – umso schöner, wenn das bei Ihnen gelungen ist. Wir freuen uns schon jetzt auf ein Wiedersehen mit Ihnen! Mit freundlichen Grüßen Ihr Alsterkrug Team Best Western Premier Alsterkrug Hotel
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